personalization

Brands Tap New Data Sources to Target Second-Time Buyers
Brands Tap New Data Sources to Target Second-Time Buyers
May 31, 2023  |  Loyalty & Rewards

Regardless of income level, we’re all wary of what things cost and where the best deal can be had, online or in-store.   It’s not too...

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Etsy Hopes Brides Will Say I Do to Personalized Wedding Registry Experience
Etsy Hopes Brides Will Say I Do to Personalized Wedding Registry Experience
May 11, 2023  |  eCommerce

Etsy continues to rework its positioning to encourage consumers to think of Etsy as a go-to destination for all things shopping, instead of a niche...

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Chipotle Leverages Location Tech to Drive Rewards Engagement
Chipotle Leverages Location Tech to Drive Rewards Engagement
April 25, 2023  |  Earnings

With rewards helping to maintain diner loyalty amid inflation, Chipotle is beefing up its program. On a call with analysts Tuesday (April 25) discussing the...

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Cosmose AI Valued at $500 Million and Adding Web3 Capabilities
Cosmose AI Valued at $500 Million and Adding Web3 Capabilities
April 24, 2023  |  artificial intelligence

Cosmose AI has received an investment that values it at $500 million. The firm will use the new investment from the Web3 technology focused Near...

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PYMNTS Intelligence: Meeting Digital Demands With Customer-Focused Innovation
PYMNTS Intelligence: Meeting Digital Demands With Customer-Focused Innovation
April 18, 2023  |  Digital Banking

Fears of a recession are stressing consumers and complicating banks’ efforts to deliver winning customer service. More than eight in 10 bank executives, for example,...

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Grocers’ Most Loyal Customers Are Those Who Engage Digitally
Grocers’ Most Loyal Customers Are Those Who Engage Digitally
March 07, 2023  |  Consumer Insights

As grocers look to maintain customer loyalty amid inflation, PYMNTS research reveals digital is key. The Context Digital channels are key to grocers’ ability to...

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Credit Unions See Opportunity in ‘Mass Personalization’ of Financial Services 
Credit Unions See Opportunity in ‘Mass Personalization’ of Financial Services 
March 07, 2023  |  Credit Unions

Consumers are looking for answers as they navigate turbulent macroeconomic seas. Brian Scott, chief growth officer at PSCU, told PYMNTS that credit unions have a...

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PYMNTS Intelligence: Financial Industry Leverages Data to Deliver Personalized Experiences
PYMNTS Intelligence: Financial Industry Leverages Data to Deliver Personalized Experiences
January 06, 2023  |  Digital-First Banking

Keeping pace with and meeting shifting customer expectations is a perennial challenge across the financial services industry. A 2022 study found 51% of retail banks...

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How an Insider Personalizes Every Step of the Banking Customer Journey
How an Insider Personalizes Every Step of the Banking Customer Journey
January 05, 2023  |  Digital-First Banking

An interview with Rejeesh Ramachandran, senior vice president, head of strategic business architecture and customer insights at TD Bank, about how banks can better compete...

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