Consumers have developed an affinity for digital banking and few are unwilling to forfeit the convenience of the technology. Today, many now manage their finances...
The digital-first economy must revolve around the customer. Just getting a serviceable eCommerce site won’t cut it in the “new normal.” As retailers of all...
Well, now what? That’s the question all companies are asking as they internalize the impact of the shift to digital on their customers, their businesses...
Six out of 10 customers don’t plan to return to bank branches after the COVID-19 pandemic recedes, instead favoring digital banking. But simply offering digital...
Physical retail is evolving to meet the needs of shoppers who expect the same convenience and speed of mobile and online environments. Large shares of Gen Z...
It’s a good time for supermarkets to focus on customer retention. Their supply chain is currently threatened, so having the right product at the right...
Retailers worldwide are looking to expand their market share, but many are so focused on traditional B2C retail that they overlook an entire section of...
The connected consumer wants to feel more connected. That’s one of the conclusions drawn from a new report on customer loyalty from Merkle, and it...
The resale market is turning out to be one of the hottest trends of the young new year, and is gaining momentum as brick-and-mortar retailers...