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A quick look at the latest edition of the PYMNTS Restaurant Readiness Index strongly drives home the point that consumers are, pardon the pun, starving for...
Why do some customers visit the same QSR location every day, and some will visit multiple locations of the same chain? The latest Restaurant Readiness...
For insight on how QSRs are responding to changing customer expectations, PYMNTS caught up with Carissa Ganelli, chief digital officer at Subway. She discussed the...
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The restaurant industry today is a study in contradictions. Census data tells us that roughly 44 percent of what consumers spend on food comes from...
There’s a rule of thumb at fast food and quick-serve restaurants (QSR): a seven-second reduction in customer wait time results in an average 1 percent...
Quick Serve Restaurants have mastered making food and drinks, but they are nowhere close to mastering how customers want to be served these days. The...