Major retailers such as Target, Home Depot, Walmart and Lowe’s have been forced to introduce stricter return, store credit and gift card policies in response...
What’s the worst part of the holidays? It could be a draw between Aunt Martha’s fruitcake that nobody really wants, Uncle Eddie’s drunken political rants...
“One brand, one customer experience.” That, Daniel Eckert Walmart’s SVP of Digital Acceleration, is the guiding principle for Walmart’s mobile upgrades over the last year: payments, order ahead/pick up...
It looks like Kohl’s and Amazon are deepening the partnership announced earlier this summer. Expanding on the partnership that now sees Kohl’s selling Amazon goods...
Throughout the ‘80s and ‘90s the mall was the go-to place to hangout with friends, run a few errands and bump into people from the...
In a twist on contemporary retail trends toward online channels, consumers still largely prefer to return in-store. This consumer preference can be a pain point...
Finding just the right gift can be a difficult feat at any time on any occasion, and Valentine’s Day is no exception. The more traditional...
On this year’s National Returns Day (Jan. 5), more than 1.3 million packages were shipped back to retailers, with a total of 5.8 million slated to...
It’s that time of year again — now that all the holiday gifts are opened, the returns start rolling in. Some 10 percent of all...