shopping

How consumers find what they want to buy and buy it in a world that is no longer defined by a physical place but what a consumer wants to buy and how she wants to buy it. Connected devices and the integration of payments into this now digital-led shopping journey is creating new ways for merchants and consumers to interact and disrupting traditional retail business models.

Flexible Rewards Push Merchants and Issuers to Rethink Loyalty

Flexible Rewards Push Merchants and Issuers to Rethink Loyalty
Flexible Rewards Push Merchants and Issuers to Rethink Loyalty
June 30, 2026  |  Loyalty & Rewards

Loyalty points have largely remained trapped inside the programs that issued them. That model is beginning to loosen as a growing number of initiatives promote...

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Issuers Say Smart Checkout Could Rewrite Card Rewards
Issuers Say Smart Checkout Could Rewrite Card Rewards
June 03, 2026  |  Loyalty & Rewards

“The Smart Checkout Opportunity: Why Issuers Are Ready For A Better Rewards System” examines why card issuers and FinTechs are seeking a more effective way to...

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Study Finds AI Reshaping Commerce Faster Than Retailers Can Adapt
Study Finds AI Reshaping Commerce Faster Than Retailers Can Adapt
June 01, 2026  |  eCommerce

The “Global Digital Shopping Index: The AI-Powered Shopper Has Arrived” shows that retail is moving into a new phase. Consumers are no longer just shopping...

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81% of Consumers Say Smart Embedded Offers Could Shape Where They Shop
81% of Consumers Say Smart Embedded Offers Could Shape Where They Shop
May 19, 2026  |  Consumer Insights

The next fight for consumer loyalty may start before checkout, when shoppers are still deciding what belongs in the cart. Get the Full Story Complete...

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Consumers Are Learning to Trust AI Through Shopping
Consumers Are Learning to Trust AI Through Shopping
May 14, 2026  |  Artificial Intelligence

Product link discovery has the highest adoption rate of any personal artificial intelligence (AI) task measured in a new PYMNTS Intelligence study, and it’s the...

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QVC Was TikTok Shop Before TikTok Shop
QVC Was TikTok Shop Before TikTok Shop
April 18, 2026  |  The Weekender

QVC this week announced it is filing for bankruptcy, which makes this a fitting moment to revisit one of the great retail magic tricks of...

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Walmart CFO Says Marketplace Revenue Up 20% Over 2025
Walmart CFO Says Marketplace Revenue Up 20% Over 2025
April 10, 2026  |  Walmart

Walmart’s marketplace is playing a key role in its efforts to grow its general merchandise business, Walmart Chief Financial Officer John David Rainey said Wednesday (April 8)....

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The $42 Billion Checkout Opportunity Hiding in Plain Sight
The $42 Billion Checkout Opportunity Hiding in Plain Sight
April 10, 2026  |  Retail

“Embedded Offers: The Billion-Dollar Opportunity Inside Recent Consumer Spending” is a collaboration between PYMNTS Intelligence and FIS. Based on a Census-balanced survey of 2,754 U.S. consumers...

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