shopping

How consumers find what they want to buy and buy it in a world that is no longer defined by a physical place but what a consumer wants to buy and how she wants to buy it. Connected devices and the integration of payments into this now digital-led shopping journey is creating new ways for merchants and consumers to interact and disrupting traditional retail business models.

Consumers Are Learning to Trust AI Through Shopping

Consumers Are Learning to Trust AI Through Shopping
Consumers Are Learning to Trust AI Through Shopping
May 14, 2026  |  Artificial Intelligence

Product link discovery has the highest adoption rate of any personal artificial intelligence (AI) task measured in a new PYMNTS Intelligence study, and it’s the...

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QVC Was TikTok Shop Before TikTok Shop
QVC Was TikTok Shop Before TikTok Shop
April 18, 2026  |  The Weekender

QVC this week announced it is filing for bankruptcy, which makes this a fitting moment to revisit one of the great retail magic tricks of...

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Walmart CFO Says Marketplace Revenue Up 20% Over 2025
Walmart CFO Says Marketplace Revenue Up 20% Over 2025
April 10, 2026  |  Retail

Walmart’s marketplace is playing a key role in its efforts to grow its general merchandise business, Walmart Chief Financial Officer John David Rainey said Wednesday (April 8)....

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The $42 Billion Checkout Opportunity Hiding in Plain Sight
The $42 Billion Checkout Opportunity Hiding in Plain Sight
April 10, 2026  |  Retail

“Embedded Offers: The Billion-Dollar Opportunity Inside Recent Consumer Spending” is a collaboration between PYMNTS Intelligence and FIS. Based on a Census-balanced survey of 2,754 U.S. consumers...

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Rezolve AI CEO on the Future of Agentic Commerce
Rezolve AI CEO on the Future of Agentic Commerce
April 06, 2026  |  Artificial Intelligence

Watch more: The Digital Shift With Rezolve AI’s Dan Wagner Agentic commerce remains a work in progress, with its promise of automated buying colliding with...

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Companies Pivot to Higher-Income Consumers as Middle-Class Spending Drops
Companies Pivot to Higher-Income Consumers as Middle-Class Spending Drops
February 05, 2026  |  Retail

Apparel, accessories and cosmetics companies are focusing on higher-income consumers, Reuters reported Thursday (Feb. 5). Companies targeting these consumers with stepped-up ad campaigns and premium...

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Fashion’s Creative Clock Now Runs on AI
Fashion’s Creative Clock Now Runs on AI
December 08, 2025  |  Artificial Intelligence

Fashion brands are facing faster trend cycles and rising pressure to design, produce and personalize at the speed of consumer demand. Artificial intelligence (AI) has...

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The SKU Series Highlights How Retailers Use Data and AI to Drive Sales
The SKU Series Highlights How Retailers Use Data and AI to Drive Sales
November 28, 2025  |  Retail

Walk into a CVS pharmacy. Scroll a live auction on Whatnot. Book a salon visit through Ulta Beauty. Comparison shop a sectional on Furniture.com or...

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