Balancing the books, sending out invoices and keeping the cash rolling in can be thankless but vital tasks for small business owners. In a push...
In today’s top payments news, postponement of the Olympics due to the coronavirus pandemic has resulted in the loss of billions of dollars, and branchless...
What is a bank? As recently as a decade ago, that was a relatively straightforward question that the average school-age child could easily answer. But as...
In today’s top payments news, Visa partners with TD Bank to provide real-time transfers for U.S. TD Bank account owners to their Canadian accounts. Also,...
Visa is teaming up with TD Bank to introduce a new solution to ease money transfers between Canadian and U.S. accounts, Visa announced Monday (Dec....
Banks are turning to tools like voiceprint tech and fingerprint verification to deliver a personalized, yet secure, experience for customers who use their call centers,...
The latest Call Center Commerce Tracker looks at how call centers are using artificial intelligence (AI) and biometrics to keep customers satisfied and safe, as...
Artificial intelligence (AI) remains one of the most interesting technologies to call centers that are looking to better support and engage customers across their many...