It’s a big world out there, but it’s also a world that technology and digitization are gradually making smaller by connecting people separated geographically, making...
Margaret Thatcher’s first campaign slogan, when she was running for England’s prime minister, was “Labour isn’t working.” It’s an adage that feels very relevant today,...
2017 was a banner year for bad news. Cybersecurity was less than healthy, and hackers escalated their cyberattack efforts — which means it was a troubling...
Yogi Berra, explaining a loss, once told reporters the problem was, “We made too many wrong mistakes.” We’d laugh, but in payments and commerce, there...
“Fast, good or cheap — pick two” is a well-known piece of conventional wisdom about value. It’s an idea modern consumers are increasingly rejecting in...
Keeping customers satisfied is hard work. With so many things to do to smooth a customer’s journey, it’s easy to forget the payment part —...
Warren Buffett famously said the “chains of habit are too light to be felt until they are too heavy to be broken” — something anyone...
Efficiency is key in payments and commerce these days, which can make all the times where wastefulness wins out a bit surprising. It might be...