(source: en.wikipedia.org)
Amazon is evaluating its Alexa business as the company joins other Big Tech firms in making cost-cutting measures in the face of an economic downturn....
Bank of America announced Wednesday (Oct. 12) that its virtual financial assistant Erica has surpassed 1 billion interactions with clients. “Erica is the definition of...
Aiming to combine innovative technology with human touch, financial services company Truist Financial has added an artificial intelligence (AI)-enhanced virtual assistant to its mobile banking...
Bank of America (BoA) is introducing new features for its virtual financial assistant Erica, which has over 10 million users since launching nationwide last year,...
Payroll technology firm Alight Solutions is rolling out a virtual assistant to help payroll managers automate various tasks. In a press release late last week,...
European car manufacturer Skoda will be adding a virtual assistant to its vehicles, which will be accessible through vocal commands, according to a report by...
Artificial intelligence adoption continues to grow in the corporate world, and as businesses look to broaden margins, save money and drive strategic operations, the finance...
For better or worse, call centers are often retailers’ public face. Customer service can make a stronger impression on consumers than other factors like price,...
Slow service doesn't fly when customers connect with airlines across different channels. That's why airlines are turning to artificial intelligence (AI) to give human agents...