While voice recognition systems in customer service aren’t new, generative artificial intelligence (AI) is changing the nature and quality of how consumers interact with brands,...
OpenAI has begun rolling out ChatGPT mobile apps. The creator of the generative artificial intelligence (AI) model launched a ChatGPT app for iOS in the U.S. on...
It was only a matter of time before Amazon ramped up the race to build a better voice-driven artificial intelligence (AI) experience versus a field of...
Consumers can now ask Alexa for the status of their Uber Eats orders. The integration of Uber Eats with Amazon Echo devices in the United States enables real-time, hands-free order tracking...
Speaking of generative AI — as everyone seems to be doing now — voice applications of this powerful technology are already transforming business, and consumer demand for...
Consumers want to make their daily routines simple and more connected, and hands-free voice-activated technologies can fit the bill. Consumers already use voice assistants to find...
The connected economy expands with each new activity consumers perform via digital means, and those are increasing, as the average consumer now engages in 28...
As more consumers use voice assistants, restaurants are driving loyalty with frictionless ordering. The Context For restaurants, any ordering and payment channel that removes friction...