Zendesk is hoping that its $4.13 billion acquisition of Momentive Global, which owns SurveyMonkey, will give it the power to see what users and consumers...
Software-as-a-Service (SaaS) support platforms have more to worry about than solving customer service problems — they must manage the backlash when interrupted subscription payments shut...
Entertainment powerhouse Disney made a big splash last month when its long-awaited streaming service Disney+ officially launched on Nov. 12. Within weeks of the launch,...