It’s not an easy thing to build a loyal customer base, and keep it that way. Just ask the team at Walmart, as it fights off Amazon nipping at its heels. Or the world’s bitcoin boosters, where consumers are losing interest in bitcoin as quickly...
In what has been — historically speaking — the blink of an eye, mobile phones have gone from zero to nearly ubiquitous in a remarkably short time. Today, more than 5 billion people on planet earth carry a mobile phone of some description. With those phones, customers are completing an ever-increasing series of activities: communicating...
Most Americans will be looking forward to a shorter than average workweek, as its backend will be taken up with eating, giving thanks and shopping. Except, of course, for the 26 or so percent of you who have already finished your Christmas shopping – you guys can...
One out of every 10 Starbucks orders goes through its mobile app – and though Starbucks is more successful than your average player with mobile, the trend is moving quickly and pervasively throughout QSRs nationwide. Mobile and digital touchpoints are proliferating – and the digital...
When it comes to interior design or spicing your Thanksgiving turkey, there is something to be said for a “less is more” aesthetic. But in payments and commerce, “more is more” is usually the order of the day. Whether it comes to funds, speed or...
Increasingly everything is online these days, up to and including consumer identity. That means many things are changing for the better: Checks, for the first time ever, aren’t the majority of B2B payments, and consumers of all ages have an increasing number of entry points...
The fact that things are going digital isn’t shocking or even news – it has seemingly been the drift of things for over two decades. But the speed at which some things have already made the switchover – payments and lending spring to mind –...
There is plenty of good news in the U.S. economy, with low unemployment and high consumer confidence topping the list. But while the engine is humming along, under the hood there are still a fair number of segments that need a boost. Some consumers are...
If one had to take digitization and sum it up under a single goal, fighting friction would probably be as good a heading as any. Because for as many advances that are made, friction has a way of always fighting back. Sometimes, the trouble is...
