An Airbnb move could change up payments as customer relationship management ups its own game. Fraud detection systems have a big problem with at least one type of lucrative scam, while blockchain is set to reinvent lending and APIs change finance. Get the Full Story Complete the form to unlock this article and enjoy...
When it comes to innovation, the best is yet to come – at least according to PayPal. That same sense of optimism holds for appointment-based businesses as subscription services prepare for more growth in a new decade. Meanwhile, Sam’s Club has a few ideas about its image, and consumers are flocking to...
The year 2019 is winding down and with it the entire second decade of the 21st century. And while there are still roughly three weeks to go until the ball drops, the new year starts and the fireworks go off, it seems some firms last...
The holidays are here, and that means wallets and purses spring open. Debt loads have been getting heavier too. And among those who may a bit “credit shy,” especially younger consumers, buy now and pay later options are gaining traction. The Buy Now, Pay Later Tracker...
The convenience of mobile order delivery has spurred top-line growth for quick-service restaurants. And, increasingly, several of the marquee names in the space have devoted time and significant sums of money to develop the mobile ordering experience. The investments represent a key component of the firms’...
Subscription commerce, and the recurring payments tied to it, has advantages for consumers and merchants alike. There’s the lure of dependable top-line growth (and cash flow, to boot), and the ease of payment also keeps customers loyal. But as data from the latest Global Recurring...
Black Friday and Cyber Monday have come and gone. With eCommerce now surging into the holidays, consumers may be mindful of the state of their (digital) wallets, eyeing balances. The time is ripe, too, for fraudsters to strike. Get the Full Story Complete the form...
A significant number of consumers want their favorite quick-service restaurants (QSRs) to offer mobile ordering via applications. Yet a relatively small percentage of restaurants offer that functionality. Costs and fraud concerns are cited as reasons for the hesitation to offer first-party ordering and the decision to use...
Voice-assisted and voice-activated devices are increasingly popular, and are becoming much better at reading emotions. Amazon, in one case, announced the debut of new Alexa capabilities that would enable a more intuitive and natural voice experience for customers. Alexa can then respond in a happy/excited or a disappointed/empathetic tone. All...
