Digital Banking

Is Social Banking the Key to FIs Capturing Gen Z? In the latest “Digital Banking Tracker™,” done in collaboration with Feedzai, PYMNTS explores how banks are turning to partnerships and technologies like biometrics and artificial intelligence (AI) to eliminate friction, and simplify their customer service experiences.
Inside the May Tracker
  • An interview with Hisham Salama, executive vice president and head of digital channels for Bank of the West, on customer engagement and the importance of the payments experience
  • Recent headlines from around the space, including a new credit card partnership between Goldman Sachs and Apple
  • A Deep Dive exploring how banks are crafting customer experiences with as little friction as possible

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