Trackers

B2B API

OCTOBER 2018 TRACKER

INSIDE THE OCTOBER TRACKER

Helene Westerlund, chief technology officer of Swedish FinTech Instantor, on the company’s World Domination Starter Kit and how the company aims to “democratize the financial system”

Notable headlines and trends from around the industry, including news on banks and financial institutions using APIs to lay the foundation for open banking to take root

A directory of more than 50 top B2B API platform providers

B2B PAYMENTS TIPPING POINT

SEPTEMBER 2018 TRACKER

INSIDE THE SEPTEMBER TRACKER

34 percent of companies say their use of ePayables will increase in the next three years.

More than 35 percent of companies earning more than $1 billion per year have already adopted accounts payable automation.

61 percent of businesses say that Real-Time Payments would improve their payroll operations.

CALL CENTER COMMERCE

SEPTEMBER 2018 TRACKER

INSIDE THE SEPTEMBER TRACKER

Notable headlines and trends from around the call center space, including the latest news on customer authentication solutions and government use of IVR for revenue collection

An interview with Allstate on using AI to quickly onboard call center agents

A provider directory featuring 70 of the top players in the space

CFO's Guide to Managing FX Risk and Volatility

AUGUST 2018 TRACKER

INSIDE THE AUGUST PLAYBOOK

More than 75 percent of all U.S. stock market trades were made using algorithms in 2014.

Brexit caused the dollar/pound exchange rate to double overnight from $0.38 USD/£1 to $0.96 USD/£1.

The global currency swap market’s value was estimated at $94.5 trillion as of December 2017.

COMMERCE CONNECTED

SEPTEMBER 2018 REPORT

INSIDE THE SEPTEMBER PLAYBOOK

How investments in new strategies and technologies are impacting the $682 billion grocery industry.

Headlines from around the connected retail world, including the latest developments from Amazon, Target, Walmart and more

A deep dive into consumer adoption and spending in the restaurant and grocery space

CONNECTED CONSUMER

MAY 2018 REPORT

INSIDE THE MAY PLAYBOOK

Millennials make an average of 19.3 purchases every year

25 percent of the Bridge Millennials that buy online prefer Amazon

50 percent of consumers preferred omnichannel shopping experiences

contextual commerce

MAY 2018 TRACKER

INSIDE THE MAY REPORT

Consumers are going social: 81 percent of consumers who have engaged in contextual commerce say they make at least some purchases via social media.

Shoppers have a need for speed: 59 percent of consumers who have engaged in contextual commerce say they did so because it offered a “much faster buying experience.”

The consumers spending the most are the happiest: 82 percent of shoppers who spend more than $50 per purchase reported having a positive experience, compared to 24 percent of those who spent less than $25.

credit union

OCTOBER/NOVEMBER 2018 TRACKER

INSIDE THE OCTOBER/NOVEMBER TRACKER

Tina Sbrega, chief executive officer at GFA Federal Credit Union of Gardner, Massachusetts, on the credit union’s decision to offer banking services to legalized marijuana merchants

Notable headlines from around the credit union space, including news on credit unions’ efforts to promote financial literacy through educational partnerships

DIGITAL BANKING

OCTOBER 2018 TRACKER

INSIDE THE OCTOBER TRACKER

An interview with Bill Nelson, CEO of the Financial Services Information Sharing and Analysis Center, on why banks and FIs should share data on fraud in order to boost AI- and ML-based defense systems.

Notable recent news from around the space, including the latest on security breaches and the debut of new mobile banking offerings

Rankings of over 300 top providers from around the space

DIGITAL CONSUMER

SEPTEMBER 2018 REPORT

INSIDE THE SEPTEMBER REPORT

50 percent: Conversion boost enjoyed by Indian merchants that implemented AI-based visual search functionality

1.1 billion: Number of listings through which AI-based image recognition technology can help consumers search

40 percent: Reduction in inventory made possible by AI-based management systems

DIGITAL DRIVE

JANUARY 2018 REPORT

INSIDE THE JANUARY TRACKER

135 million U.S. commuters annually spend $212 billion in commerce as they drive to and from their workplaces and homes.

40 percent of these commuter spend over $18.7 billion getting their daily caffeine fix, while 54 percent order-ahead and pay for food influencing $47.3 billion in commerce every year.

66 percent of commuters who make mobile order ahead purchases today would do so more often if in-vehicle commerce was available in their vehicle.

21 percent of commuters who do not currently connect to internet while commuting would be interested in owning a self-driving car.

DIGITAL FRAUD

SEPTEMBER 2018 TRACKER

INSIDE THE SEPTEMBER TRACKER

Anand Talwar, deposits and consumer strategy executive for digital-only bank Ally, discusses why companies need to get consumers on board with security standards.

A deep dive exploring the latest attack methods employed by fraudsters and the solutions security providers are using to stop them.

Notable headlines from around the space, including news on recent security breaches and the latest debuts from around the industry.

DIGITAL IDENTITY

SEPTEMBER 2018 TRACKER

INSIDE THE SEPTEMBER TRACKER

A look at digital driver’s license pilots taking place throughout the United States, including tests in Wyoming and Colorado

Rankings of the top providers in the space, and profiles of more than 150 players

News and headlines on digital ID credential developments in Australia, Europe, India and beyond

DIGITAL IDENTITY LIFESTYLE CAPSULE

SEPTEMBER 2018 TRACKER

INSIDE THE SEPTEMBER TRACKER

Colleen Manaher, executive director at the U.S. Customs and Border Patrol on how 47 percent of consumers must submit their email addresses to access existing accounts.

67 percent of consumers who have used facial recognition authentication prefer it for its security.

54 percent of consumers aged 25 to 34 prefer fast authentication processes.

Disbursements

OCTOBER 2018 TRACKER

INSIDE THE OCTOBER TRACKER

Allianz Travel’s James Serato, retail channel manager, and Alec Snetkov, director of new product development, explain how the company eases travelers’ woes with instant compensation when their flights are delayed or their baggage is lost

A directory and profiles of more than 100 providers, including four new additions

Notable headlines from around the space, including the latest updates and debuts from the P2P payments space

Enterprise Retail Grocery Report

OCTOBER 2018 REPORT

INSIDE THE report

Grocery or food at home products make up 20 percent of all consumer retail spending

Cost, convenience and choice of product are the three most important factors for consumers when choosing a grocery retailer

The average customer spends more than $4,000 a year on food and makes over 40 visits to grocery stores each year

FASTER PAYMENTS

october 2018 TRACKER

INSIDE THE OCTOBER TRACKER

The biggest developments from across the faster payments landscape, including the Hong Kong Monetary Authority’s new faster payments scheme and SWIFT gpi’s integration with Australia’s New Payments Platform

An interview with Harold Craw, general manager of the MiLB’s Jacksonville Jumbo Shrimp, on how payroll cards enable real-time payments, faster game day prep, quicker accounting work and happier employees

FINANCIAL INCLUSION

march 2016 TRACKER

The PYMNTS.com Financial Inclusion TrackerTM, powered by Mozido, is designed provide governments, financial institutions, telecoms, retailers, and others interested in understanding the financial inclusion landscape, an organizing framework for evaluating the many players that provide digital financial inclusion services to underbanked and unbanked populations around the world.

GLOBAL PAYMENTS ARCHITECTURE

SEPTEMBER 2018 PLAYBOOK

INSIDE THE REPORT

St. John’s College treasurer and chief financial officer Michael Duran explains the payment methods the college uses to facilitate smoother delivery and reconciliation of tuition payments

A Deep Dive into the benefits of using receivables platforms to reconcile payments and reduce the likelihood of late payments

A sidebar story on how automotive supply manufacturer Haartz Corporation thinks locally across a global network

The latest headlines on B2B payments in the travel, manufacturing and business sectors

GLOBAL PAYMENTS PLAYBOOK

SEPTEMBER 2018 PLAYBOOK

INSIDE THE PLAYBOOK

$10 billion: Value saved in digitized deposits via the Aadhaar payment app in the last three years

$600 million: Amount Alibaba invested in AI company SenseTime

34: Number of countries participating in the SCT Inst scheme

INNOVATION READINESS

AUGUST 2018 PLAYBOOK

INSIDE THE AUGUST PLAYBOOK

53 percent of top performing FIs plan to focus on consumer engagement in the next three years.

91 percent of FIs that use sandbox technology rate their latest innovations as “very” or “extremely” successful.

67 percent of top performing FIs say they consider increased revenue per customer as a way to measure new innovations’ ROI.

INTELLIGENCE OF THINGS

SEPTEMBER 2018 TRACKER

INSIDE THE SEPTEMBER TRACKER

Profiles of roughly 290 IoT solution providers

Stora Enso CIO Teemu Salmi, and EVRYTHNG CEO Niall Murphy explain how connected packaging can provide supply chain visibility, support cashier-less checkout and channels for improving customer relationship

The latest news on IoT developments, from “skill squatting” risks with Alexa devices to Arm’s acquisition of Treasure Data

KIOSK AND RETAIL

MAY 2018 REPORT

INSIDE THE MAY REPORT

More than $1 billion worth of kiosks were ordered in 2015

1,000 new food and beverage kiosks were installed in 2016

Food and Beverage kiosks produced $218 million in 2016

MOBILE ORDER-AHEAD

OCTOBER 2018 TRACKER

INSIDE THE OCTOBER TRACKER

Iconic Chicago-based QSR Portillo’s on how it developed its mobile order-ahead service to meet demands for group orders and greater customization

A directory with profiles of the top 77 mobile order-ahead app providers

Notable news and trends from around the space, including ordering ahead for dining in and a new app intended to help indie coffee shops compete with big names in the industry

MPOS

OCTOBER 2018 TRACKER

INSIDE THE OCTOBER TRACKER

An interview with Troy Leach, chief technology officer of PCI SSC, on the Council’s software-based PIN entry on COTS devices standard and its forthcoming contactless on COTS standard

The latest headlines and trends from around the mPOS industry, including reports of mPOS adoption by airlines, insurance companies and others around the space

Profiles of 303 providers in the space, including four additions

Omni Developer

May 2018 Report

INSIDE THE May REPORT:

Benjamin Lord, executive director of global eCommerce and omnichannel sales at NARS Cosmetics, on how the company has turned to AR, AI and personalization technology to stand out from the cosmetics crowd

Notable news updates, including recent headlines on the latest omnichannel investments from retailers

A Deep Dive examining customers’ preferences surrounding health and beauty retailers’ branded mobile apps

Profiles for nearly 300 of the biggest players in the space, including six new additions

Omni Security and Authentication

OCTOBER 2018 REPORT

INSIDE THE OCTOBER REPORT

Nick Shevelyov, chief security officer for Silicon Valley Bank, explains why preventing cyberattacks is only half the omnichannel security battle

A deep dive exploring how banks and other financial institutions are using 3D Secure 2.0 to safeguard consumers from cybercrime

Notable headlines from around the space, including news on recent security breaches and the latest debuts from around the industry

OMNI USAGE

JUNE 2018 REPORT

INSIDE THE JUNE REPORT

Notable news updates, including recent investments in online delivery and pickup programs from industry leaders like Target and Walmart

Brian Zone, owner and founder of Long Island Apothecary, on how small pharmacies like his are working to compete with larger retailers’ omnichannel offerings

Profiles for hundreds of the largest players in the space, including four new additions

PAYING AT THE PUMP

JULY 2018 TRACKER

INSIDE THE JULY TRACKER

57.4 percent of respondents said saving money is the main reason they use mobile apps when shopping for gas.

5.9 percent of respondents consider having the ability to pay for gas to be “very” or “extremely” important.

15 percent of non-app users said concerns about data security deter them from using mobile apps for gas purchases.

PAYMENTS AS A SERVICE

APRIL 2018 TRACKER

INSIDE THE APRIL TRACKER

An interview with Elery Pfeffer, founder and CEO of Nift, on a gift and rewards distribution platform to promote local businesses

The latest news from around the PaaS world, from Mastercard’s new gas station chain partnership to JPMorgan Chase and TouchBistro’s collaboration on diners’ bill payments

A provider directory featuring profiles of more than 100 players in the space, including four new additions

PAYMENTS POWERING PLATFORMS

OCTOBER 2018 TRACKER

INSIDE THE OCTOBER TRACKER

An interview with ™, Greg Ludke, general manager of sports organizations at TeamSnap, a recreational athletics payments and management platform, on how the company uses payments, communication and scheduling features to help athletes and recreational sports leagues play ball.

A directory of more than 100 players, including four new additions.

Notable headlines and trends from around the space, including headlines on the latest developments in securing platforms-powered payments, with new developments from industry leaders like Uber, eBay and Square

SMARTER PAYMENTS

AUGUST 2018 TRACKER

INSIDE THE AUGUST TRACKER

An interview with Manish Kohli, global head of payments for Citi’s Treasury and Trade Solutions, on the five pillars of payment rail infrastructure and how banks that fail to adhere risk being alienated by their customers

A data-driven deep dive into blockchain’s potential in payment rail ecosystems

Notable headlines from around space, including developments from Mastercard, PayStand, SWIFT, Ripple and more

subscription commerce

SEPTEMBER 2018 TRACKER

INSIDE THE SEPTEMBER REPORT

An interview with David Gurian-Peck, The New York Times’ vice president of Ned Ryan, CEO of Ford’s subscription vehicle venture, Canvas, discusses how the company aims to provide motorists with vehicle access beyond the options of buying and leasing.

A Deep Dive that explores how subscription-based medical care could transform the healthcare market

Notable headlines from the subscription market, including how the subscription model is being used by video game makers, eCommerce retailers, streaming services and more

travel payments

JULY 2018 STUDY

INSIDE THE JULY STUDY

Four out of 10 travel operators struggle to manage multiple payment service providers.

82 percent of travel companies innovate to combat the loss of customers.

36 percent of travel companies expect innovations to decrease costs.

The global travel industry pays $75B on its payments structure every year.

UNATTENDED RETAIL

OCTOBER 2018 TRACKER

INSIDE THE OCTOBER TRACKER

Jason Palmer, co-founder of MobileQubes, explains how unattended kiosks allow consumers to rent smartphone battery packs, and how the company ensures they get returned

Profiles and rankings of more than 108 players in the space, including three additions

Notable news and trends, including a butcher’s vending machine for raw meat and Amazon Go’s major expansion plans

WORKFORCE SPEND MANAGEMENT TRACKER

october 2018 TRACKER

INSIDE THE OCTOBER REPORT

An interview with Torrey Tayenaka, founder and CEO of video production and marketing company Sparkhouse, on how the company uses corporate cards and reconciliation services to make sure everything stays on schedule

A Deep Dive into the ways that companies are using corporate cards to remove payment frictions for gig workers

The latest news and headlines on workforce spend management solutions

X-BORDER RECEIVABLES

MARCH 2018 REPORT

INSIDE THE MARCH REPORT

Rick Bryant, Volvo Car USA’s vice president of sales, on how the automaker aims to ease the pain of vehicle leasing for international students and their parents.

Notable headlines from around the space, including headlines on new blockchain solutions and global banking developments.

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