Trackers

AI GAP

February 2019 STUDY

INSIDE THE February STUDY

70.5% Share of FIs that used data mining to fight fraud

4.1 Average number of algorithmic tools used by banks with more than $100 billion in assets

2.5% Share of FIs that used AI systems to enhance payments services

AML/KYC

JANUARY 2019 TRACKER

INSIDE THE JANUARY TRACKER

Anthony Couture, chief compliance officer of investment platform FrontFundr, discusses how the company offers security to both investors and startups

The latest headlines on AML/KYC solutions that are changing the way companies authenticate customers and pursue ICOs

A Deep Dive on how the 2008 financial crisis paved the way for current AML/KYC regulations

B2B API

JANUARY 2019 TRACKER

INSIDE THE JANUARY TRACKER

An interview with Ritesh Pai, chief digital officer of YES BANK on using banking APIs to serve more customers, more flexibly.

Notable headlines from the B2B API industry, including on new integrations to help employers better manage payroll, and predictions on how open banking will impact small businesses.

A director of more than 50 top B2B API platform providers.

B2B PAYMENTS AUTOMATION INNOVATION

JANUARY 2019 PLAYBOOK

INSIDE THE JANUARY PLAYBOOK

59 percent: Portion of businesses that have yet to implement payments automation of any kind

46 percent: Share of companies that plan to implement automation within the next 12 months

88 percent: Portion of technology firms that have already implemented payments automation

B2B PAYMENTS TIPPING POINT

SEPTEMBER 2018 REPORT

INSIDE THE SEPTEMBER TRACKER

34 percent of companies say their use of ePayables will increase in the next three years.

More than 35 percent of companies earning more than $1 billion per year have already adopted accounts payable automation.

61 percent of businesses say that Real-Time Payments would improve their payroll operations.

CALL CENTER COMMERCE

INSIDE THE TRACKER

Notable headlines and trends from around the call center space, including the latest on Mastercard’s approach to payments security

An interview with Julia Lowd, director of customer operations for robo-adviser Betterment, on how the firm is combining its trademark automation with its human customer service team

A provider directory featuring 80 of the top players in the space, including 10 additions

CFO's Guide to Managing FX Risk and Volatility

AUGUST 2018 TRACKER

INSIDE THE AUGUST PLAYBOOK

More than 75 percent of all U.S. stock market trades were made using algorithms in 2014.

Brexit caused the dollar/pound exchange rate to double overnight from $0.38 USD/£1 to $0.96 USD/£1.

The global currency swap market’s value was estimated at $94.5 trillion as of December 2017.

COMMERCE CONNECTED

FEBRUARY 2019 REPORT

INSIDE THE FEBRUARY PLAYBOOK

Netflix added 6.4 million subscribers in 2018 and now has more than 137 million global customers

Eighty percent of consumers’ interactions will be handled by AI in 2023

A deep dive on digital services and their impact

CONNECTED CONSUMER

MAY 2018 REPORT

INSIDE THE MAY PLAYBOOK

Millennials make an average of 19.3 purchases every year

25 percent of the Bridge Millennials that buy online prefer Amazon

50 percent of consumers preferred omnichannel shopping experiences

contextual commerce

MAY 2018 TRACKER

INSIDE THE MAY REPORT

Consumers are going social: 81 percent of consumers who have engaged in contextual commerce say they make at least some purchases via social media.

Shoppers have a need for speed: 59 percent of consumers who have engaged in contextual commerce say they did so because it offered a “much faster buying experience.”

The consumers spending the most are the happiest: 82 percent of shoppers who spend more than $50 per purchase reported having a positive experience, compared to 24 percent of those who spent less than $25.

credit union

INSIDE THE DECEMBER/JANUARY TRACKER

An interview with Colleen Kelly, general counsel of the Credit Union National Association, on what AML/BSA requirements mean for credit unions and the “two-way street” in which CUs and law enforcement collaborate to fight financial crimes

Notable headlines from around the credit union space, including news on shifting regulations and the technological changes that are changing the way credit unions engage with their members

DIGITAL BANKING

February 2019 TRACKER

INSIDE THE FEBRUARY TRACKER

A conversation with Guillermo Francos, president of Argentinian challenger bank Wilobank, and systems director Mariano Durán about the smartphone-based authentication process the bank employs to help unbanked populations quickly access financial services

Notable recent news from around the space, including the latest developments from challenger banks across the globe

Rankings of more than 250 top providers from around the space

DIGITAL CONSUMER

Inside the February Report

More than 50 percent of consumers now shop contextually

Approximately 1 billion devices now support Google Assistant

Tyler Cooper, CEO of TheTake.AI, talks about what’s slowing contextual commerce’s growth and how AI can speed it up

DIGITAL DRIVE

JANUARY 2019 REPORT

INSIDE THE JANUARY TRACKER

The new Digital Drive Report, a PYMNTS collaboration with P97 Networks, is based on insights from over 5,000 commuters. The report includes over 260 data points outlining how commuters are using connected technology behind the wheel, how they prefer to connect, the types of purchases they are making and the factors that could alter their future behavior.

DIGITAL FRAUD

February 2019 Tracker

Inside the February Tracker

A Deep Dive exploring the rise of identity theft and how it’s affecting financial institutions
Notable headlines on fraud, including news surrounding the rise of synthetic identity theft, application fraud and account opening fraud

Dickson Chu, head of global portfolio management for Spanish banking group BBVA, on how banks can better protect against fraud in a world where fraudsters have their hands on millions of stolen credentials for identity theft and account opening fraud

DIGITAL IDENTITY

JANUARY 2019 TRACKER

INSIDE THE JANUARY TRACKER

Kristin Smith, COO of on-demand moving service Dolly, explains how constant feedback loops work to authenticate all parties involved in the moving process – from professionals to helpers to customers

News and headlines on digital identity credential developments from Microsoft, Mastercard and more

Rankings of the top digital identity providers and profiles of more than 200 players in the space

Profiles of 301 IoT solution providers, including five additions

DIGITAL IDENTITY LIFESTYLE CAPSULE

DECEMBER 2018 STUDY

INSIDE THE DECEMBER TRACKER

68.5 percent of customers were “very” or “extremely” satisfied with their authentication methods

40.9 percent of satisfied consumers said they were satisfied due to their method’s data security

63.4 percent of customers are authenticating themselves online when it comes to healthcare authenticated via mobile

Disbursements

FEBRUARY 2019 TRACKER

INSIDE THE DECEMBER TRACKER

GetMyBoat’s chief operations officer, Bryan Petro, explains how disbursement solutions are encouraging boat owners to earn extra income in the sharing economy

Notable headlines from around the space from various players, including ACI Worldwide, PayNet, Elavon and more

A directory of over 150 providers, including three additions

Enterprise Retail Grocery Report

OCTOBER 2018 REPORT

INSIDE THE report

Grocery or food at home products make up 20 percent of all consumer retail spending

Cost, convenience and choice of product are the three most important factors for consumers when choosing a grocery retailer

The average customer spends more than $4,000 a year on food and makes over 40 visits to grocery stores each year

FASTER PAYMENTS

JANUARY 2019 TRACKER

INSIDE THE JANUARY TRACKER

The biggest developments from across the faster payments landscape, including feedback on the Federal Reserve’s real-time payment rail proposal and American Express’ cross-border corporate payments pilot test

An interview with Matt Richardson, head of product solutions at Citizens Bank, on its upcoming corporate real-time payments service and the state of instant payments in the U.S.

A new provider directory of 27 top players in the space

FINANCIAL INVISIBLES

February 2019 TRACKER

The Financial Invisibles Report™, a Unifund collaboration, examines how the general population uses credit and pays bills. It aims to shed light on financial invisibles by diving into several issues, including how they handle bill payments and use credit products, and the impact traumatic events have on their financial stability.

To compile the report, PYMNTS surveyed more than 2,000 Americans and asked them about their financial habits and circumstances. Overall, our sample demographically mirrors the U.S. population with one important exception: We sought relatively low-income Americans to help deepen our insights into the use of credit by those who are financially challenged.

GLOBAL PAYMENTS ARCHITECTURE

SEPTEMBER 2018 PLAYBOOK

INSIDE THE REPORT

St. John’s College treasurer and chief financial officer Michael Duran explains the payment methods the college uses to facilitate smoother delivery and reconciliation of tuition payments

A Deep Dive into the benefits of using receivables platforms to reconcile payments and reduce the likelihood of late payments

A sidebar story on how automotive supply manufacturer Haartz Corporation thinks locally across a global network

The latest headlines on B2B payments in the travel, manufacturing and business sectors

GLOBAL PAYMENTS PLAYBOOK

SEPTEMBER 2018 PLAYBOOK

INSIDE THE PLAYBOOK

$10 billion: Value saved in digitized deposits via the Aadhaar payment app in the last three years

$600 million: Amount Alibaba invested in AI company SenseTime

34: Number of countries participating in the SCT Inst scheme

INNOVATION READINESS

AUGUST 2018 PLAYBOOK

INSIDE THE AUGUST PLAYBOOK

53 percent of top performing FIs plan to focus on consumer engagement in the next three years.

91 percent of FIs that use sandbox technology rate their latest innovations as “very” or “extremely” successful.

67 percent of top performing FIs say they consider increased revenue per customer as a way to measure new innovations’ ROI.

INTELLIGENCE OF THINGS

JANUARY 2018 TRACKER

INSIDE THE JANUARY TRACKER

An interview with Pradeep Elankumaran, CEO and co-founder of digital grocer Farmstead, on its IoT-connected car pilot program and the future of grocery delivery

The latest IoT developments, including the ways that companies like BlackBerry are creating new security solutions for IoT

A directory of the top IoT providers, including eight new additions

KIOSK AND RETAIL

MAY 2018 REPORT

INSIDE THE MAY REPORT

More than $1 billion worth of kiosks were ordered in 2015

1,000 new food and beverage kiosks were installed in 2016

Food and Beverage kiosks produced $218 million in 2016

MOBILE ORDER-AHEAD

JANUARY 2019 TRACKER

INSIDE THE JANUARY TRACKER

An interview with Food for All’s Sabine Valenga, chief marketing officer and co-founder, and Victor Carreño, co-founder and chief technology officer, about how the startup fights fraud and keeps payments secure by monitoring suspicious activities

Notable news and trends from around the space, including Shake Shack’s app redesign and BJ’s Restaurant and Brewhouse’s order-ahead for table-service pilot

A directory with profiles of the top mobile order-ahead apps

MPOS

FEBURARY 2019 TRACKER

INSIDE THE FEBRUARY TRACKER

An interview with the heads of Frosty Ice Cream and Belgian waffle restaurant Zinneken’s on their respective food trucks’ mPOS strategies

The latest headlines and trends from around the mPOS industry, including Fiserv’s move to acquire First Data and new mPOS solutions aimed at cash-scarce societies

A Deep Dive examining how supermarkets are fighting online competition by using customer-facing scan-and-go apps and equipping employees with handheld mPOS devices to boost checkout speed

Omni Developer

May 2018 Report

INSIDE THE May REPORT:

Benjamin Lord, executive director of global eCommerce and omnichannel sales at NARS Cosmetics, on how the company has turned to AR, AI and personalization technology to stand out from the cosmetics crowd

Notable news updates, including recent headlines on the latest omnichannel investments from retailers

A Deep Dive examining customers’ preferences surrounding health and beauty retailers’ branded mobile apps

Profiles for nearly 300 of the biggest players in the space, including six new additions

Omni Security and Authentication

NOVEMBER 2018 REPORT

INSIDE THE NOVEMBER REPORT

Shamoun Siddiqui, vice president and chief information security officer at Neiman Marcus, on the challenges and benefits of using AI and ML to curb cybercrime

A Deep Dive exploring how retailers are using 3D Secure 2.0 and other tools to safeguard consumers from retail fraud

Notable headlines from around the space, including news on recent security breaches and the latest security debuts

OMNI USAGE

JUNE 2018 REPORT

INSIDE THE JUNE REPORT

Notable news updates, including recent investments in online delivery and pickup programs from industry leaders like Target and Walmart

Brian Zone, owner and founder of Long Island Apothecary, on how small pharmacies like his are working to compete with larger retailers’ omnichannel offerings

Profiles for hundreds of the largest players in the space, including four new additions

Optimization and ePayables

DECEMBER 2018 PLAYBOOK

INSIDE THE DECEMBER PLAYBOOK

43 percent: share of businesses that see improved data security as a key benefit of ePayables

35 percent: portion of businesses earning more than $1 billion per year that are highly optimized

21 percent: share of businesses planning to adopt ePayables in the next three years

PAYING AT THE PUMP

NOVEMBER 2018 REPORT

INSIDE THE NOVEMBER REPORT

68 percent of adults who pay for gas with mobile apps buy it as often as once per week

73 percent of users who pay for gas with mobile apps said they are more likely to visit the store again if the app experience is convenient

More than half (57 percent) of consumers who pay for gas using mobile apps say they would do so more often if the apps could also pay for c-store products

85 percent of Bridge Millennials say that receiving discounts is the most important feature of a gas app

PAYMENTS AS A SERVICE

APRIL 2018 TRACKER

INSIDE THE APRIL TRACKER

An interview with Elery Pfeffer, founder and CEO of Nift, on a gift and rewards distribution platform to promote local businesses

The latest news from around the PaaS world, from Mastercard’s new gas station chain partnership to JPMorgan Chase and TouchBistro’s collaboration on diners’ bill payments

A provider directory featuring profiles of more than 100 players in the space, including four new additions

PAYMENTS POWERING PLATFORMS

DECEMBER 2018 TRACKER

INSIDE THE DECEMBER TRACKER

An interview with John Russell, co-founder and CEO of fundraising and event management platform provider Webconnex, on how event planning and management platforms can use value-added features to reach new customers

A directory of more than 100 players, including four new additions

Notable headlines and trends from around the space, including the latest developments from Google and Amazon to expand and secure platform-powered payments

PSD2

JANUARY 2019 TRACKER

Inside the January 2019 Tracker

Jean-Christophe Lacour, head of merchant services at Amadeus Payments, tells PYMNTS about the impact that PSD2 is having on the travel industry and how travel organizations can prepare for upcoming changes

Notable headlines from around the space, including the latest news on financial regulations and data protection

A Deep Dive on PSD2 and its FCA exemptions

REAL-TIME PAYMENTS INNOVATION

OCTOBER 2018 PLAYBOOK

INSIDE THE OCTOBER PLAYBOOK

59 percent of businesses say real-time payments would improve their cash flow and certainty

70 percent of businesses say they would benefit from real-time payments’ instant funds availability

60 percent of companies that are interested in real-time payments are also pursuing B2B innovation

remote payments

DECEMBER 2018 STUDY

INSIDE THE DECEMBER 2018 STUDY

38.5 percent of shoppers were satisfied with using mobile payments

24.3 percent of consumers who spent more than $500 on their most recent purchase paid via smartphone

37.1 percent of consumers who typically pay via smartphone use embedded debit card payments

SMARTER PAYMENTS

DECEMBER 2018 TRACKER

Inside the December 2018 Tracker™

An interview with Dave O’Flynn, chief product officer of Engage Technology Partners, on how smarter payment solutions can enable faster and smarter payments to gig workers and encourage greater participation in the gig economy

A deep dive on the how regulations are focused on keeping payments safe while also encouraging innovation

Notable headlines from around space, including the latest data breach activity from Dunkin’ Donuts, the U.S. Postal Service and even at several levels of government

subscription commerce

FEBRUARY 2019 TRACKER

Inside The February Report

Trip Adler, CEO of subscription eBook and audiobook platform Scribd, discusses why the company decided to offer subscribers unlimited access to its catalog

A Deep Dive on the unique challenges faced by companies in the fashion subscription market

Notable headlines from the subscription market, including the latest ventures from Amazon, Apple and Verizon

travel payments

JULY 2018 STUDY

INSIDE THE JULY STUDY

Four out of 10 travel operators struggle to manage multiple payment service providers.

82 percent of travel companies innovate to combat the loss of customers.

36 percent of travel companies expect innovations to decrease costs.

The global travel industry pays $75B on its payments structure every year.

UNATTENDED RETAIL

OCTOBER 2018 TRACKER

INSIDE THE OCTOBER TRACKER

Jason Palmer, co-founder of MobileQubes, explains how unattended kiosks allow consumers to rent smartphone battery packs, and how the company ensures they get returned

Profiles and rankings of more than 108 players in the space, including three additions

Notable news and trends, including a butcher’s vending machine for raw meat and Amazon Go’s major expansion plans

VIRTUAL REALITY IN RETAIL

JANUARY 2019

  • VR is expected to generate $1.8 billion for retail and marketing in the year 2022
  • The number of VR users more than doubled in 2018, growing from 85 million to 171 million
  • Revenues from VR initiatives are expected to increase by 3,000 percent over the next four years

WORKFORCE SPEND MANAGEMENT TRACKER

DECEMBER 2018 TRACKER

INSIDE THE DECEMBER TRACKER

Marco Rafanelli, co-founder and CEO of BuyQ, discusses how the purchasing organization’s solutions can help public charter schools remain financially transparent and focused on independent education

A Deep Dive on how nonprofits and religious organizations can use workforce management tools to monitor how volunteers spend funds and remain accountable to donors

The latest news and headlines on workforce spend management solutions

X-BORDER RECEIVABLES

MARCH 2018 REPORT

INSIDE THE MARCH REPORT

Rick Bryant, Volvo Car USA’s vice president of sales, on how the automaker aims to ease the pain of vehicle leasing for international students and their parents.

Notable headlines from around the space, including headlines on new blockchain solutions and global banking developments.

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