Trackers

B2B API

AUGUST 2018 TRACKER

INSIDE THE AUGUST TRACKER

An interview with Mary Buckley, Xero’s head of financial partnerships in the Americas how integrations with banks’ APIs can improve accounting accuracy and drive automation

A directory of more than 50 top B2B API platform providers

Notable headlines and trends from around the industry, including news on how banks and financial institutions are turning to APIs to lay the foundation for open banking to take root

CALL CENTER COMMERCE

JULY 2018 TRACKER

INSIDE THE JULY TRACKER

Notable headlines and trends from around the call center space, including the latest news on customer identification and verification

An interview with Aspect on how call centers are removing the risk of agent fraud with new masking and data security tools and techniques.

A provider directory featuring 60 of the top players in the space

COMMERCE CONNECTED

JULY 2018 REPORT

INSIDE THE JULY PLAYBOOK

How merchants’investments in new strategies and technologies are boosting online and connected retail efforts

Headlines from around the connected retail world, including the latest developments from Lily Pulitzer, Nordstrom, Walmart and more

A deep dive into the recent luxury retail spending rebound

CONNECTED CONSUMER

MAY 2018 REPORT

INSIDE THE MAY PLAYBOOK

Millennials make an average of 19.3 purchases every year

25 percent of the Bridge Millennials that buy online prefer Amazon

50 percent of consumers preferred omnichannel shopping experiences

contextual commerce

MAY 2018 TRACKER

INSIDE THE MAY REPORT

Consumers are going social: 81 percent of consumers who have engaged in contextual commerce say they make at least some purchases via social media.

Shoppers have a need for speed: 59 percent of consumers who have engaged in contextual commerce say they did so because it offered a “much faster buying experience.”

The consumers spending the most are the happiest: 82 percent of shoppers who spend more than $50 per purchase reported having a positive experience, compared to 24 percent of those who spent less than $25.

credit union

AUGUST/SEPTEMBER 2018 TRACKER

INSIDE THE AUGUST/SEPTEMBER TRACKER

An interview with Jaspreet Chawla, vice president of membership at Navy Federal Credit Union, on helping military members and their families stay on steady financial footing and stay vigilant against payday lenders.

Notable headlines from around the credit union space, including news on shifting regulations and new partnerships between former financial rivals.

DIGITAL BANKING

AUGUST 2018 TRACKER

INSIDE THE AUGUST TRACKER

An interview with Ryan Coon, co-founder and CEO of Avail, and Gino Zahnd, co-founder and CEO of Cozy, on the state of the online rental payments industry.

A directory of more than 100 players, including four new additions.

Notable headlines and trends around the space, including the latest developments in securing platforms-powered payments, from the debut of payment processing by Zillow to a new payments patent by Facebook.

DIGITAL DRIVE

JANUARY 2018 REPORT

INSIDE THE JANUARY TRACKER

135 million U.S. commuters annually spend $212 billion in commerce as they drive to and from their workplaces and homes.

40 percent of these commuter spend over $18.7 billion getting their daily caffeine fix, while 54 percent order-ahead and pay for food influencing $47.3 billion in commerce every year.

66 percent of commuters who make mobile order ahead purchases today would do so more often if in-vehicle commerce was available in their vehicle.

21 percent of commuters who do not currently connect to internet while commuting would be interested in owning a self-driving car.

DIGITAL IDENTITY

JULY 2018 TRACKER

INSIDE THE JULY TRACKER

Russell Medley, director of risk management and fraud for online gambling platform 888.com, on how online gaming companies are balancing the growing need for fraud protection and identity authentication with players’ need for speed

Rankings of the top providers in the space, and profiles of more than 150 players

The latest news and headlines on digital identification plans in Australia, the Bahamas and Europe

Disbursements

AUGUST 2018 TRACKER

INSIDE THE AUGUST TRACKER

Travis Holoway, founder of short-term lending exchange platform SoLo Funds, on how digital disbursement tools can power an alternative to payday loans.

A directory and profiles of more than 100 providers, including nine new additions.

Notable headlines from around the space, including the latest updates and debuts from the payroll space.

FASTER PAYMENTS

AUGUST 2018 TRACKER

INSIDE THE AUGUST TRACKER

The biggest developments from across the faster payments landscape, like the Singapore Monetary Authority’s forthcoming real-time corporate payment service and an instant cross-border remittances partnership in the Central African Economic and Monetary Community

An interview with Marion King, director of payments for NatWest, on new products and sectors using the U.K.’s Faster Payments Scheme, and the developments that may be in store for it

FINANCIAL INCLUSION

march 2016 TRACKER

The PYMNTS.com Financial Inclusion TrackerTM, powered by Mozido, is designed provide governments, financial institutions, telecoms, retailers, and others interested in understanding the financial inclusion landscape, an organizing framework for evaluating the many players that provide digital financial inclusion services to underbanked and unbanked populations around the world.

GLOBAL PAYMENTS ARCHITECTURE

JUNE 2018 PLAYBOOK

INSIDE THE REPORT

Rebecca Kilby, CEO of corporate travel solutions provider AirPlus International, on how corporate cards are being used to help international business partners deliver on-time payments in the correct amounts

A Deep Dive into the growing market for B2B corporate payments

The latest B2B payments headlines in the travel, manufacturing and business sectors

INNOVATION READINESS

AUGUST 2018 PLAYBOOK

INSIDE THE AUGUST PLAYBOOK

53 percent of top performing FIs plan to focus on consumer engagement in the next three years.

91 percent of FIs that use sandbox technology rate their latest innovations as “very” or “extremely” successful.

67 percent of top performing FIs say they consider increased revenue per customer as a way to measure new innovations’ ROI.

INTELLIGENCE OF THINGS

AUGUST 2018 TRACKER

INSIDE THE AUGUST TRACKER

Profiles of 285 providers

An interview with Flytrex and the North Carolina Department of Transportation on piloting drone-based food delivery in Holly Springs.

The latest news on IoT developments, from T-Mobile’s nationwide narrow band IoT service to efforts to monitor the condition of airplane cargo during flight.

KIOSK AND RETAIL

MAY 2018 REPORT

INSIDE THE MAY REPORT

More than $1 billion worth of kiosks were ordered in 2015

1,000 new food and beverage kiosks were installed in 2016

Food and Beverage kiosks produced $218 million in 2016

MOBILE ORDER-AHEAD

AUGUST 2018 TRACKER

INSIDE THE AUGUST TRACKER

Naf Naf Grill CEO Paul Damico on how mobile ordering enables the Middle Eastern food chain to serve more customers, faster, and how the service is shaping its plans for the future.

A directory with profiles of the top mobile order-ahead apps

Notable news and trends from around the space, including Grubhhub’s LevelUp acquisition and a mobile ordering trial for in-stadium fans of the Philadelphia Phillies.

MPOS

AUGUST 2018 TRACKER

INSIDE THE AUGUSTTRACKER

Keolis Commuter Services on bringing a conductor-friendly mPOS device to the Massachusetts Bay Transportation Authority commuter rail

The latest headlines and trends from around the mPOS industry, including a new mobile wallet and contactless card payment acceptance solution and Jamaica’s first mPOS device

Profiles of 295 providers in the space, including four new additions

Omni Developer

May 2018 Report

INSIDE THE May REPORT:

Benjamin Lord, executive director of global eCommerce and omnichannel sales at NARS Cosmetics, on how the company has turned to AR, AI and personalization technology to stand out from the cosmetics crowd

Notable news updates, including recent headlines on the latest omnichannel investments from retailers

A Deep Dive examining customers’ preferences surrounding health and beauty retailers’ branded mobile apps

Profiles for nearly 300 of the biggest players in the space, including six new additions

OMNI USAGE

JUNE 2018 REPORT

INSIDE THE JUNE REPORT

Notable news updates, including recent investments in online delivery and pickup programs from industry leaders like Target and Walmart

Brian Zone, owner and founder of Long Island Apothecary, on how small pharmacies like his are working to compete with larger retailers’ omnichannel offerings

Profiles for hundreds of the largest players in the space, including four new additions

PAYING AT THE PUMP

JULY 2018 TRACKER

INSIDE THE JULY TRACKER

57.4 percent of respondents said saving money is the main reason they use mobile apps when shopping for gas.

5.9 percent of respondents consider having the ability to pay for gas to be “very” or “extremely” important.

15 percent of non-app users said concerns about data security deter them from using mobile apps for gas purchases.

PAYMENTS AS A SERVICE

APRIL 2018 TRACKER

INSIDE THE APRIL TRACKER

An interview with Elery Pfeffer, founder and CEO of Nift, on a gift and rewards distribution platform to promote local businesses

The latest news from around the PaaS world, from Mastercard’s new gas station chain partnership to JPMorgan Chase and TouchBistro’s collaboration on diners’ bill payments

A provider directory featuring profiles of more than 100 players in the space, including four new additions

PAYMENTS POWERING PLATFORMS

AUGUST 2018 TRACKER

INSIDE THE AUGUST TRACKER

An interview with Ryan Coon, co-founder and CEO of Avail, and Gino Zahnd, co-founder and CEO of Cozy, on the state of the online rental payments industry.

A directory of more than 100 players, including four new additions.

Notable headlines and trends around the space, including the latest developments in securing platforms-powered payments, from the debut of payment processing by Zillow to a new payments patent by Facebook.

SMARTER PAYMENTS

JUNE 2018 TRACKER

INSIDE THE JUNE TRACKER

An interview with Dave Endler, co-founder and president of security and fraud prevention solutions provider SpyCould on the rise of account takeovers

A data-driven deep dive into the rising threat of DDoS attacks

Notable headlines from around space, including developments from Credit Karma, CUJO, Mastercard and more

subscription commerce

JULY 2018 TRACKER

INSIDE THE AUGUST REPORT

An interview with David Gurian-Peck, The New York Times’ vice president of subscription growth and planning, about the news organization’s recent success in keeping paid subscribers beyond the expiration of their introductory rates.

A Deep Dive on the current state of the subscription meal kit market and new competition from digital grocery shopping.

Notable headlines from the subscription market, including how subscriptions are being used by automakers, video game companies and more.

travel payments

JULY 2018 STUDY

INSIDE THE JULY STUDY

Four out of 10 travel operators struggle to manage multiple payment service providers.

82 percent of travel companies innovate to combat the loss of customers.

36 percent of travel companies expect innovations to decrease costs.

The global travel industry pays $75B on its payments structure every year.

UNATTENDED RETAIL

JUNE 2018 TRACKER

INSIDE THE JUNE TRACKER

An interview with Lee Mokri, founder of vending machine manufacturing startup Byte Foods, on how the company is bringing healthy food to employee breakrooms and kitchens

Profiles and rankings of more than 100 players in the space, including five new entries

Notable news and trends, including headlines from the food service players that are embracing unattended retail

WORKFORCE SPEND MANAGEMENT TRACKER

AUGUST 2018 TRACKER

INSIDE THE AUGUST REPORT

An interview with Bevi co-founder Frank Lee on the expense management services the company uses to reimburse its field-based water technicians and keep them motivated to act as brand ambassadors

A Deep Dive on how universities are providing their event planners with corporate cards to combat fraud, increase productivity and better track and understand spending

The latest news and headlines on workforce spend management solutions

X-BORDER RECEIVABLES

MARCH 2018 REPORT

INSIDE THE MARCH REPORT

Rick Bryant, Volvo Car USA’s vice president of sales, on how the automaker aims to ease the pain of vehicle leasing for international students and their parents.

Notable headlines from around the space, including headlines on new blockchain solutions and global banking developments.

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