Trackers

B2B API

APRIL 2018 TRACKER

INSIDE THE APRIL TRACKER

An interview with Rohit Mahna, senior vice president and general manager of financial services at Salesforce, on why APIs are becoming table stakes in financial services and how they are reshaping the industry

A directory of more than 40 top platform providers in the B2B API space

Notable headlines and trends from around the industry, including newly debuted blockchain-based API solutions

CALL CENTER COMMERCE

MARCH 2018 TRACKER

INSIDE THE MARCH TRACKER

Notable headlines and trends from around the call center space, including the latest news on fraud attacks targeting call centers

An interview with Chris Bauserman, vice president of product and segment marketing for call center solutions provider NICE inContact, on artificial intelligence’s impact on call centers

A provider directory featuring 50 of the top players in the space

credit union

APRIL 2018 TRACKER

INSIDE THE APRIL TRACKER

Wings Financial Credit Union’s vice president of payment services, Mike Sahr, and vice president of business development, Grant Walker, on what the Minnesota-based FI learned from catering to the needs of aviation professionals

Notable headlines from around the credit union space, including news on recently announced partnerships and collaborations

DIGITAL BANKING

APRIL 2018 TRACKER

INSIDE THE APRIL TRACKER

Ken Wong, head of OCBC Bank’s new AI lab, on why the company is investing $10 million in AI readiness and development over the next three years

Rankings of the top providers around the space

Notable recent digital banking news, including new technology making its presence felt around the world

DIGITAL DRIVE

JANUARY 2018 REPORT

INSIDE THE JANUARY TRACKER

135 million U.S. commuters annually spend $212 billion in commerce as they drive to and from their workplaces and homes.

40 percent of these commuter spend over $18.7 billion getting their daily caffeine fix, while 54 percent order-ahead and pay for food influencing $47.3 billion in commerce every year.

66 percent of commuters who make mobile order ahead purchases today would do so more often if in-vehicle commerce was available in their vehicle.

21 percent of commuters who do not currently connect to internet while commuting would be interested in owning a self-driving car.

DIGITAL IDENTITY

MARCH 2018 TRACKER

INSIDE THE MARCH TRACKER

Jose Caldera, chief product officer for IdentityMind, on how creating “electronic DNA” profiles can provide more accurate insight into an individual’s risk level than traditional KYC protocols

Rankings of the top providers in the space and profiles of over 150 players

The latest news and headlines on how authentication and biometric solutions are being put to work in transportation, law enforcement, healthcare and other markets

Disbursements

APRIL 2018 TRACKER

INSIDE THE APRIL TRACKER

iRewardHealth CEO Rick McCartney on using quickly disbursed financial rewards to encourage employee participation in company wellness programs

Profiles of more than 100 providers offering services related to payment networks, methods and use segments, including 10 new additions

Notable headlines from around the space, like how payroll and prepaid cards are helping gig workers get paid faster

FASTER PAYMENTS

APRIL 2018 TRACKER

INSIDE THE APRIL TRACKER

The latest developments from the world of Faster Payments, including the first cryptocurrency exchange to support the U.K.’s Faster Payments Scheme and AmEx’s blockchain-based digital wallets proposal

An interview with Dawn Griffith of Lyric Financial on how the company is helping independent music artists more quickly get paid for their work

FINANCIAL INCLUSION

march 2016 TRACKER

The PYMNTS.com Financial Inclusion TrackerTM, powered by Mozido, is designed provide governments, financial institutions, telecoms, retailers, and others interested in understanding the financial inclusion landscape, an organizing framework for evaluating the many players that provide digital financial inclusion services to underbanked and unbanked populations around the world.

INNOVATION READINESS

MARCH 2018 PLAYBOOK

INSIDE THE MARCH PLAYBOOK

The best performing FIs focus on Consumer Engagement. 80 percent of top FIs say they are focused on engagement in the next three years, compared to just 40.7 percent of middle performers.

Top performers allocate an average of 75 percent of payments budgets towards innovation projects, while 67 percent of mid-sized FIs allocated less than one-quarter of their budget to the same.

Funding won’t get FIs far without the right infrastructure, however –41 percent of mid-sized FIs said their core systems were well-suited for innovation. Meanwhile, 73 percent of Top Performers, said that their core systems were suitable.

INTELLIGENCE OF THINGS

MARCH 2018 TRACKER

INSIDE THE MARCH TRACKER

Profiles of more than 265 players in the IoT space, including six new additions

An interview with Chris Lorkowski, CEO of BruVue, about how IoT can help bars, distributors and breweries track inventory and make better purchasing and marketing decisions

The latest news on IoT developments, from security to clothing retail

KIOSK AND RETAIL

MARCH 2018 REPORT

INSIDE THE MARCH REPORT

Parking kiosks represented 4.97 percent of the total kiosk market in 2016

46 percent of U.S. adults have used a credit or debit card at unattended car parking meters, kiosks or exit barriers

75 percent of drivers overfeed their parking meters, while only one percent pays for less than the time needed

Studies have found that approximately 30 percent of city traffic is generated by people looking for free parking spaces

MOBILE ORDER-AHEAD

MARCH 2018 TRACKER

INSIDE THE MARCH TRACKER

An interview with the Detroit Lions organization on its recent stadium-centric mobile order-ahead implementation experiment

A directory featuring the profiles of 68 mobile order-ahead apps and service providers

Notable news and trends from around the space, including headlines on order-ahead for airports and a new grab ‘n go-ready store design

MPOS

april 2018 TRACKER

INSIDE THE APRIL TRACKER

Three sellers at Boston’s SoWa market discuss how their varying business needs inform their choice of mPOS system

The latest headlines and trends from around the mPOS industry

Profiles of more than 310 players in the space, including four new addition

Omni Developer

March 2018 Report

INSIDE THE March REPORT:

Ethan Song, co-founder and CEO of apparel designer and retailer Frank And Oak, explains how the company works to give digital features to in-store shoppers and personalized recommendations to those online

Notable news from retailers around the space, including how Target is positioning both its in-store and digital capabilities to better compete against eCommerce challengers like Amazon

Profiles for nearly 300 of the most impactful players in the space, including nine new additions

OMNI USAGE

March 2018 TRACKER

INSIDE THE MARCH REPORT

Notable news updates, including how Sam’s Club and Target are improving shipping speed to compete with digital challengers like Amazon

An interview with Kent Zimmerman, vice president of digital for retail chain Shoe Carnival, on the blurring lines between brick-and-mortar and online retail

Profiles for hundreds of the largest players in the space, including six new additions

PAYMENTS AS A SERVICE

MARCH 2018 TRACKER

INSIDE THE MARCH TRACKER

An interview with Tanya Li, assistant director of operations for Boston area-based Flour Bakery + Cafe, on the company’s digital payments, rewards and ordering approach

The latest news from around the PaaS world, including Amazon and Google’s payments forays

A provider directory with profiles of more than 115 players in the space, including four new additions

PAYMENTS POWERING PLATFORMS

APRIL 2018 TRACKER

INSIDE THE APRIL TRACKER

An interview with Greg Goldfarb, vice president of products and eCommerce at GoDaddy, explaining why the company is working to integrate payments for SMBs

A directory of more than 100 players, including five new additions

Notable headlines and trends from around the space, including the latest on developments in the fight against fraud

SMARTER PAYMENTS

APRIL 2018 TRACKER

INSIDE THE APRIL TRACKER

An interview with Jim Koger, vice president of corporate operations at H&R Block, on how the company’s Refund Advance loan both offers it a competitive advantage over other tax preparation services and helps filers get faster access to their returns

A Deep Dive into the rise of global faster payment systems

Notable headlines from around space, including developments from PayPal, American Express, Zelle and Ripple, among others

subscription commerce

MARCH 2018 TRACKER

INSIDE THE MARCH REPORT

An interview with Brian Runnals, founder and president of fly fishing subscription box Postfly, on how his company is looking to offer customers the right combination of product, education and control over their subscriptions

A Deep Dive into the factors pushing the popularity of video streaming subscriptions

Notable headlines from the subscription space, including how its offerings are being used in fashion, music and food services

UNATTENDED RETAIL

APRIL 2018 TRACKER

INSIDE THE APRIL TRACKER

An interview with Nick Yates, chairman of ice cream and frozen yogurt vending machine provider Reis & Irvy’s, on how the company is using unattended technology to transform supermarkets’ frozen dessert aisles

Profiles and rankings of more than 100 players in the space, including four new entries

Notable news and trends from the industry, and headlines from food service players that are embracing unattended retail

X-BORDER RECEIVABLES

MARCH 2018 REPORT

INSIDE THE MARCH REPORT

Rick Bryant, Volvo Car USA’s vice president of sales, on how the automaker aims to ease the pain of vehicle leasing for international students and their parents.

Notable headlines from around the space, including headlines on new blockchain solutions and global banking developments.

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