Credit Unions Turn to FinTechs to Fast Track Digital Upgrades

The financial services map is being redrawn, and credit unions are at the center. As FinTechs distance themselves from big banks, they’re forging bold new partnerships with smaller, more agile institutions. What’s driving this strategic pivot? PYMNTS Intelligence, in collaboration with Velera, dives deep into...

Many FinTechs partner with credit unions (CUs) and other financial institutions (FIs) to provide the innovative products and services that today’s digital-first consumers expect. In fact, almost all view CUs as collaborators more than competitors. To be successful partners, FinTechs need to align their innovation...

Credit union (CU) executives understand the importance of innovation. However, PYMNTS Intelligence uncovered a disconnect between how some CUs measure innovation success among different performance tiers. More than three-quarters of top performers benchmark their innovation agenda’s return on investment (ROI) by increases to their membership...

Credit union (CU) members tend to value benefits such as personal service and a sense of community associated with CUs. Data reveals, however, that CU members increasingly show interest in self-service options and the convenience they provide. Like many digital-first consumers, CU members increasingly expect...