Retail Banking news and trends

JPMorgan Banks on Savings to Woo German Retail Customers

May 13, 2026
JPMorgan Chase
JPMorgan Chase Appoints Marianne Lake to Head Overseas Consumer Banking
Personnel // June 03, 2025

JPMorgan Chase has given Marianne Lake, the head of its consumer and community banking division, the additional responsibility of overseeing its overseas consumer banking arm and strategic growth office. The move followed the departure of Sanoke Viswanathan, who resigned to become CEO of data company FactSet, according to a...

Klarna IPO Spotlights App as the Center of an Expanding Pay-Later Ecosystem
BNPL // March 17, 2025

In Klarna Group’s F-1 filing with the Securities and Exchange Commission (SEC), its precursor to a public listing of shares in the United States, there are 45 references to the ecosystem taking shape, with company’s app at the center of it all. By the headline...

Bank of England Weighs New Capital Thresholds for Smaller Lenders
Bank Regulation // March 05, 2025

The Bank of England is weighing an increase to its retail deposits leverage ratio threshold. Such a move, the central bank’s Prudential Regulation Authority (PRA) said Wednesday (March 5), would exempt smaller banks from the rules governing the U.K.’s banking giants. “Guarding against excessive leverage in our banking system...

Societe Generale’s Digital Banking Expected to Bolster Overall Business
Banking // March 04, 2025

Analysts expect Societe Generale’s digital retail unit to boost business as a whole. That’s according to a report Tuesday (March 4) by Bloomberg News, citing a note from Jefferies analysts. They project that a decline in costs for BoursoBank, the French bank’s digital retail side, will help drive...

Interviews & Exclusives
Nearly 70% of Consumers Prioritize Trust Over Convenience When Choosing a Bank

September 13, 2023
In the retail banking industry, convenience and trust are two pivotal elements that significantly influence customer satisfaction and the acquisition of new customers. In the report “Credit Union Membership and Credit Profiles,” PYMNTS leverages insights gathered from a survey of over 4,000 U.S. consumers and 100 credit union (CU) executives to examine consumers’ interest in […]

EU Banks Risk Losing Customer Focus as They Reorganize

January 10, 2023
Europe’s retail banking sector is battling weak consumer sentiment and the threat of loan defaults. To curb losses and adapt to a difficult consumer credit environment, some European banks have...

JPMorgan Points To Healthy Consumer Spending, Card Transactions Jump 10 Pct.

January 14, 2020
The consumer is doing just fine. To that end, JPMorgan Chase reported results that showed continued strength in U.S. consumer banking and spending on credit cards. In terms of headline...

Top News in Payments: Citigroup Names New Retail Banking Leader; NY Lawmakers Push For Public...

January 08, 2020
In today’s top news, CitiGroup named David Chubak to head its retail banking division, lawmakers in New York proposed a public eBanking system similar to Venmo and Goldman Sachs created...

Quick Reads
JPMorgan Banks on Savings to Woo German Retail Customers

May 13, 2026
J.P. Morgan Chase is reportedly weeks away from launching its long-awaited Europe-based retail banking effort. Three years after CEO Jamie Dimon laid out plans to expand J.P. Morgan’s Chase brand in Europe, the U.S.’s biggest bank is readying its retail offering in the German city of Berlin, the Financial Times (FT) reported Wednesday (May 13). […]

JPMorgan Chase Appoints Marianne Lake to Head Overseas Consumer Banking

June 03, 2025
JPMorgan Chase has given Marianne Lake, the head of its consumer and community banking division, the additional responsibility of overseeing its overseas consumer banking arm and strategic growth office. The move followed...

Bank of England Weighs New Capital Thresholds for Smaller Lenders

March 05, 2025
The Bank of England is weighing an increase to its retail deposits leverage ratio threshold. Such a move, the central bank’s Prudential Regulation Authority (PRA) said Wednesday (March 5), would exempt smaller banks from...

Societe Generale’s Digital Banking Expected to Bolster Overall Business

March 04, 2025
Analysts expect Societe Generale’s digital retail unit to boost business as a whole. That’s according to a report Tuesday (March 4) by Bloomberg News, citing a note from Jefferies analysts. They project that...