Consumer Banking news and trends

Bank of America Says ‘Resilient’ Consumers Help Boost Revenue
Banking // July 16, 2025

Healthy consumer spending helped buoy Bank of America’s revenues in the second quarter. The banking giant reported quarterly earnings Wednesday (July 16) showing a consumer banking revenue of $10.8 billion, a 6% increase.  “Consumers remained resilient, with healthy spending and asset quality, and commercial borrower...

JPMorgan Chase Appoints Marianne Lake to Head Overseas Consumer Banking
Personnel // June 03, 2025

JPMorgan Chase has given Marianne Lake, the head of its consumer and community banking division, the additional responsibility of overseeing its overseas consumer banking arm and strategic growth office. The move followed the departure of Sanoke Viswanathan, who resigned to become CEO of data company FactSet, according to a...

Goldman Sachs Considering Expanding Retail Bank Into Ireland and Germany
Banking // May 13, 2025

Goldman Sachs Group is reportedly considering expanding its retail bank, Marcus, to Ireland and Germany. The company has held early-stage discussions with Irish regulators and is taking another look at Germany, where it once planned to launch in 2019, Bloomberg reported Tuesday (May 13), citing...

HSBC Reportedly Weighing Sale of Australian Retail Banking Unit
Banking // January 20, 2025

HSBC is reportedly considering a sale of its Australian consumer banking operation. That’s one of the options before the British banking giant as it tries to pare down its business, Bloomberg News reported Monday (Jan. 20), citing sources with knowledge of the matter. One of...

Interviews & Exclusives
CFPB’s Overdraft Rule May Move Banks to Cut Services and a ‘Credit Lifeline’ for Consumers

December 12, 2024
The new (and reportedly final) rule on overdraft fees may have consumer groups — and consumers — cheering. But the Consumer Financial Protection Bureau’s (CFPB) move may have a series of negative ripple effects for those same consumers, as banks consider offsetting the impact of new regulations, which among other things, caps the fees at […]

Nearly 70% of Consumers Prioritize Trust Over Convenience When Choosing a Bank

September 13, 2023
In the retail banking industry, convenience and trust are two pivotal elements that significantly influence customer satisfaction and the acquisition of new customers. In the report “Credit Union Membership and...

The Bank App Feature 54.1 Percent Of Consumers Agree They Want

January 21, 2020
Though many banks may be betting big on advanced technology to help them in the fight against financial fraud, their customers would feel more secure if they were given more...

Top News in Payments: Citigroup Names New Retail Banking Leader; NY Lawmakers Push For Public...

January 08, 2020
In today’s top news, CitiGroup named David Chubak to head its retail banking division, lawmakers in New York proposed a public eBanking system similar to Venmo and Goldman Sachs created...

Quick Reads
JPMorgan Banks on Savings to Woo German Retail Customers

May 13, 2026
J.P. Morgan Chase is reportedly weeks away from launching its long-awaited Europe-based retail banking effort. Three years after CEO Jamie Dimon laid out plans to expand J.P. Morgan’s Chase brand in Europe, the U.S.’s biggest bank is readying its retail offering in the German city of Berlin, the Financial Times (FT) reported Wednesday (May 13). […]

Bank of America Says ‘Resilient’ Consumers Help Boost Revenue

July 16, 2025
Healthy consumer spending helped buoy Bank of America’s revenues in the second quarter. The banking giant reported quarterly earnings Wednesday (July 16) showing a consumer banking revenue of $10.8 billion,...

JPMorgan Chase Appoints Marianne Lake to Head Overseas Consumer Banking

June 03, 2025
JPMorgan Chase has given Marianne Lake, the head of its consumer and community banking division, the additional responsibility of overseeing its overseas consumer banking arm and strategic growth office. The move followed...

Goldman Sachs Considering Expanding Retail Bank Into Ireland and Germany

May 13, 2025
Goldman Sachs Group is reportedly considering expanding its retail bank, Marcus, to Ireland and Germany. The company has held early-stage discussions with Irish regulators and is taking another look at...