Consumer news and trends

Pinwheel Launches New Consumer Income Data Product for Banks, FinTechs 

September 27, 2022
Amazon vs Walmart Weekly: Who Can Deliver the Value Consumers Want and Need?
Retail // July 29, 2022

Thirty years ago, in a tightly contested run for the White House, political strategist James Carville characterized the singularity of focus he felt was needed to win the election with the now famous quip, “It’s the economy, stupid.” That sentiment is arguably even more true...

Chico’s FAS On Offering BNPL And Why Payment Options Are Not One-Size-Fits-All
Buy Now Pay Later // January 26, 2021

For clothing shoppers, flexible payment options can mean the difference between springing for a new wardrobe piece or missing out on a coveted purchase. In the Buy Now, Pay Later Tracker, Stacey Blicker, VP of digital for fashion retailer Chico’s FAS, explains how buy now,...

Tiny Houses Are Big Business As Ikea Takes Downsizing Mainstream
Retail // December 18, 2020

At a time when the pandemic has caused consumers to rethink everything from how they get their food to where they want to work, the latest lifestyle trend that’s getting a look involves simplifying and downsizing into a so-called tiny house. These typically eco-friendly dinky...

NEW DATA: The Impact Of Transaction Declines And Disputes On The Consumer-Merchant Relationship
Credit Cards // October 20, 2020

Consumers love how easy it is to use credit cards to make purchases, but hate how hard it can be to dispute a transaction. In the Credit Card Frictions Report, PYMNTS surveyed over 2,000 consumers to examine how frictions such as card disputes and declines...

Interviews & Exclusives
NEW DATA: The Impact Of Transaction Declines And Disputes On The Consumer-Merchant Relationship

October 20, 2020
Consumers love how easy it is to use credit cards to make purchases, but hate how hard it can be to dispute a transaction. In the Credit Card Frictions Report, PYMNTS surveyed over 2,000 consumers to examine how frictions such as card disputes and declines affect users’ perceptions of merchants, issuers and networks — in ways both good and bad.

Fraud: Why Everything Old Is New Again

July 20, 2020
Fraudsters aren’t usually static. They’re often dynamic when on the hunt for new weaknesses to exploit, new targets to go after and new ways to get into systems where they...

Earnings Reports from FIS to PayPal Herald Point of Sale’s ‘New Normal’

May 08, 2020
For companies like Fiserv, Fidelity National Information Services (FIS), PayPal and others, selling terminals, offering payments platforms and designing checkout buttons, top and bottom lines were poised to move up...

Houzz: Home Remodeling Businesses Take Hit As Consumers Push Pause On Projects

April 23, 2020
At the start of 2020, things looked incredibly bright for the residential remodeling industry as a whole — unemployment was at 30-year lows, consumer confidence was at an all-time and...

Quick Reads
Pinwheel Launches New Consumer Income Data Product for Banks, FinTechs 

September 27, 2022
Income and employment data provider Pinwheel has launched a new product that provides up-to-date consumer income data — including historical, current and projected data. With the new Pinwheel Earnings Stream product, banks and FinTechs can create financial products that are tailored to a consumer’s income and employment status, according to a Tuesday (Sept. 27) press […]

Instacart Launches Doorstep Grocery Delivery Amid Coronavirus Scare

March 06, 2020
Instacart said on Thursday (March 5) that it would launch its door-step grocery drop-off service to all customers amid the fear of the coronavirus outbreak, according to Reuters. The service...

Data Shows Divide In Euro Zone Lending

January 30, 2020
The European Central Bank (ECB) data showed on Wednesday (Jan. 29) that lending to euro zone companies fell to a two-year low at the end of last year as bank...

Chinese Consumers Shut Their Wallets In Face Of Coronavirus 

January 27, 2020
Businesses in China are bracing for the fallout from the coronavirus outbreak, causing both Disney and McDonald’s to shutter over the Lunar New Year holiday as fears grow over the...