Omnichannel news and trends

Dick’s Sporting Goods Outperforms Headwinds Due to Experiences, Exclusive Brands

November 26, 2024
Dick’s Sporting Goods
Bridging the Digital Divide: How Banks Can Meet Customer Expectations in Lending
Banking // November 22, 2024

Banks and credit unions may feel like they offer a best-in-class digital experience — and the readiness to offer new services and options — when it comes to bringing lending products online. And they may see themselves as engaging with their customers across online channels....

Google’s Revamped Platform Brings AI Insights, Price Comparisons to In-Store and Online Retail
Google // November 19, 2024

Google introduced new tools to elevate online and in-store shopping experiences through artificial intelligence-powered features in Google Lens, Google Maps and Google Pay. Following the launch of a revamped Google Shopping platform in October, the company is applying its AI technology to improve the in-store...

Catalog Sales Explore the Shift Toward Digital and the Power of Physical
Retail // November 18, 2024

It was 72 pages and every kid’s dream. Before the tsunami of Amazon and eCommerce turned the industry upside down, the Toys R Us catalog was the bible for holiday gifts, promising the best for good little boys and girls and more than $1,000 in...

Adyen Executives Cite Digital Disruption Strengths as Volume Growth Slows
News // November 07, 2024

Dutch payments firm Adyen saw its shares slide Thursday (Nov. 7) after the business reported a slowdown in the growth of its transaction volumes in the third quarter. While the company achieved revenue gains of 498.3 million euros (about $538.7 million) in Q3 2024, up...

Interviews & Exclusives
Bridging the Digital Divide: How Banks Can Meet Customer Expectations in Lending

November 22, 2024
Banks and credit unions may feel like they offer a best-in-class digital experience — and the readiness to offer new services and options — when it comes to bringing lending products online. And they may see themselves as engaging with their customers across online channels. But their customers might beg to differ. As Eric Lee, […]

Headless Commerce Will Power the Heart of Future Online Experiences 

September 16, 2024
The digital commerce landscape is far from static. Within it, a new paradigm known as “headless commerce” is gaining significant traction. But what, exactly, is headless commerce? As Andrew Gordon,...

Walmart Hopes In-Person Advantage Can Shrink Amazon’s Fashion Lead

September 13, 2024
As Amazon outstrips Walmart in clothing sales, the latter is using its brick-and-mortar expertise in an attempt to close the gap. The big-box retailer announced Friday (Sept. 6) the launch...

Macy’s Pins Hopes on ‘First 50’ Strategy Despite Overall Sales Drop

August 21, 2024
Macy’s officials are confident in their “A Bold New Chapter” strategy, highlighted by the company’s First 50 locations. During its second-quarter earnings call Wednesday (Aug. 21), Macy’s Chairman and CEO...

Quick Reads
PayPal Tackles In-Store Payments With ‘PayPal Everywhere’

September 05, 2024
PayPal is integrating its debit card with Apple Wallet to enter the in-store payment arena. The company announced its omnichannel “PayPal Everywhere” solution Thursday (Sept. 5), and with it an expansion of its rewards program, letting users pick a monthly category of spending, such as groceries or clothing, to receive 5% cash back. “E-commerce has obviously been one of the […]

IKEA Forms Omnichannel Payments Partnership With Adyen

August 29, 2024
Swedish furniture retailer IKEA launched a partnership with Dutch payments FinTech platform Adyen. The collaboration is designed to help IKEA better connect its in-store and digital sales channels to provide...

Online Fashion Retailer Revolve Considers Adding More Brick-and-Mortar Stores

August 02, 2024
Online fashion retailer Revolve Group is reportedly looking at opening more brick-and-mortar stores in luxury destinations after opening its first such store in Aspen, Colorado, in June. Revolve is considering...

Loop and ReBound Team for Simplified Retail Returns

July 16, 2024
Returns technology providers Loop and ReBound say they are joining forces. The collaboration, announced Tuesday (July 16), lets retailers using the Loop platform access ReBound’s omnichannel returns management services. The...