Omnichannel/page/3 news and trends

Best Buy Expands Omnichannel Footprint With OpenAI Integration and Smaller-Format Stores

August 27, 2026
Best Buy
Dollar General Logs 7 Million App Users as Consumers Shop Digitally
Earnings // March 12, 2026

Dollar General’s latest quarterly earnings results, released Thursday (March 12), showed steady demand for low-priced essentials alongside a growing digital ecosystem. The retailer reported net sales of $10.9 billion for the fourth quarter of 2025, an increase of 5.9%, while same-store sales rose 4.3%. Growth...

Worldline Scales One Commerce Across Europe to Support Cross-Border Sales
Cross-border Payments // February 20, 2026

Payment services provider Worldline is preparing to expand the availability of its new omnichannel retail platform across Europe. The company first launched the One Commerce platform in the United Kingdom in January, according to a Jan. 7 press release. Next, Worldline will display the platform...

CEO Says Dollar General Is in ‘Second Inning’ of Digital Journey
Earnings // December 04, 2025

Dollar General’s omnichannel push into the rural United States continues, with a strategy that emphasizes digital engagement, delivery and a boost to its brick-and-mortar footprint. Sales in the third quarter were $10.6 billion, a 4.6% gain from last year, according to a Thursday (Dec. 4)...

TOMS CEO Drives Digital-First, Nostalgia-Fueled Brand Revival
Retail // November 25, 2025

Watch more: Inside the Next Chapter of Brand Building at TOMS Some brands become iconic, embedding themselves into culture, closets and conversations. But even the most recognizable names eventually reach a moment when they must refresh, reintroduce themselves and reclaim their place in a market...

Interviews & Exclusives
Digital Wallets Push Gift Cards Into the Mainstream

August 18, 2025
It’s rare to witness a classic payment instrument not just endure but thrive by reinventing itself. Such is the case with gift cards. Mary Bailey, senior product manager for Bank of America’s gift card program, has witnessed this evolution firsthand over nearly two decades. Bailey recounted that when she first began working with gift card […]

Retailers in Mexico Face Pressure to Unify In-Store and Mobile Journeys

July 17, 2025
Mexico is evolving into a mobile-first consumer market, a shift that presents opportunities for financial services and merchants to optimize cross-channel shopping. The PYMNTS Intelligence report “The 2025 Global Digital...

Visa: Mobile-First Shoppers Are Reshaping Merchant Strategy

June 30, 2025
Watch more: Merchants Use Visa’s Unified Commerce to Convert In-Store Buyers Unified commerce represents the next evolution in the digital economy, aiming to dissolve persistent friction points that even advanced...

Report Finds More Than One-Third of Small Business Shoppers Manually Enter Payment Data

May 27, 2025
To thrive in today’s fragmented retail landscape, small and medium-sized businesses must close the digital divide and embrace unified commerce strategies. It’s a good summary of PYMNTS’ new 2025 Global...

Quick Reads
Best Buy Expands Omnichannel Footprint With OpenAI Integration and Smaller-Format Stores

August 27, 2026
Best Buy is reaching customers in new ways, both in stores and online, executives said Thursday (Aug. 27) during the specialty consumer electronics retailer’s quarterly earnings call. Best Buy has begun rolling out a new conversational artificial intelligence assistant called Ask Blue. The assistant can provide product knowledge, support resources, customer reviews, availability and pricing, […]

Worldline Scales One Commerce Across Europe to Support Cross-Border Sales

February 20, 2026
Payment services provider Worldline is preparing to expand the availability of its new omnichannel retail platform across Europe. The company first launched the One Commerce platform in the United Kingdom...

Macy’s Says Richer Online ‘Storytelling Experience’ Boosts Comparable Sales Growth

September 03, 2025
Macy’s Inc. saw its strongest comparable sales growth in 12 quarters during the second quarter, with gains across its three department store nameplates, Macy’s, Bloomingdale’s and Bluemercury. Speaking Wednesday (Sept....

Sam’s Club Adds More Data Tools to ‘Retail Experience Network’

April 29, 2025
Sam’s Club is expanding its retail media network, Member Access Platform (MAP), to include more data tools for mobile, onsite, offsite and in-club solutions that enable brands to reach customers....