Luxury retailers Pandora and Chanel were reportedly the victims of third-party data breaches. According to a report last week by CPO, Pandora is dealing with fallout from the hacking campaign targeting customer relationship management platform Salesforce, which has impacted dozens of high-profile companies. CPO said...
Give someone a diamond, they have a diamond; give someone a machine that makes diamonds, they have diamonds for a lifetime. There is an old Jewish parable about an island where diamonds are so plentiful that they are worthless. Reality is beginning to look a...
Pandora’s abandonment of mined diamonds has apparently not hindered its standing with younger consumers. Speaking to the Financial Times (FT) Tuesday (May 7), Alexander Lacik, CEO of the mass-market jeweler, said younger buyers helped fuel a boom in lab-grown stones that had led to a decline in sales of...
From eCommerce to mobile payments, the fast-paced retail industry thrives on emerging technologies. Enter generative artificial intelligence (AI) — an evolution that places retail at the forefront of innovation yet again. This transformative tool doesn’t just adapt; it creates and delivers solutions, promising a new...
December 22, 2025
Jewelry retailer Pandora is seeing the benefits of agentic artificial intelligence amid a leadership change. The company’s AI agent, Clara, now resolves roughly 60% of customer service inquiries, Glossy reported Monday (Dec. 22). It also helped drive a 10% increase in the company’s net promoter score, which gauges how likely customers are to recommend a […]
August 17, 2025
Luxury retailers Pandora and Chanel were reportedly the victims of third-party data breaches. According to a report last week by CPO, Pandora is dealing with fallout from the hacking campaign...
May 07, 2024
Pandora’s abandonment of mined diamonds has apparently not hindered its standing with younger consumers. Speaking to the Financial Times (FT) Tuesday (May 7), Alexander Lacik, CEO of the mass-market jeweler, said younger...
November 20, 2023
Jewelry brand Pandora has partnered with o9 Solutions, a provider of enterprise artificial intelligence (AI) software platforms, to enhance its integrated planning capabilities. With a focus on digital transformation, Pandora...