The restaurant industry continues its charge into the twenty-first century, innovating and upgrading its technology at the speed of investment. Most recently, international restaurant franchise Papa John’s recently announced two major additions to its digital ordering capabilities — one, a new payment option, the other,...
During the inaugural National Merchant Day, next-gen eTailers from Amazon to Etsy discussed the promise, and even perils, of making the leap from touch to tech, from in-store commerce to omnichannel commerce, and all points in between. With the innovators who want to help make that...
As the rise of eCommerce marches onward, physical retailers increasingly rely on store transformation initiatives to reinvent brick-and-mortar stores to maintain majority market share and boost consumer interest. One such retail reinvention shifts the role of store associates from a sales position to one of...
I was all set to write a very different piece this week. Then I stumbled upon a Newsweek story published on February 26, 1995 titled The Internet in 1995 — blah. Penned by astronomer, professor, author and hacker capturer Clifford Stoll, the article was one...
May 16, 2016
While a variety of terms have gotten increasingly popular in the era of retail reinvention — innovation, omnicommerce, frictionless — most fall nicely under a single popular umbrella: customer convenience. The maximally convenient customer experience has become something of a latter-day gold standard for the brick-and-mortar physical retailer — if, for no other reason, than […]
March 10, 2017
The restaurant industry continues its charge into the twenty-first century, innovating and upgrading its technology at the speed of investment. Most recently, international restaurant franchise Papa John’s recently announced two major additions to its digital ordering capabilities — one, a new payment option, the other, an order tracking feature. “When it comes to technology and […]
November 12, 2015
Recently, it hasn’t been easy being Macy’s. Once growing consistently, the firm now faces sharp declines and worried investors who are wondering just how low Macy’s sales figure can still...
November 03, 2015
Twenty years after first registering in the national consciousness as the eRetailer that specialized in connecting consumers to books for relatively little money through the magic of the Internet, Amazon...
November 03, 2015
It looks like Google’s plans to open an over 5,000-square-foot SoHo retail location have been scrapped. A decision the firm seems to have come to late in the game, since...
