Loyalty news and trends

 Kroger’s Digital Engagement Strategy Drives Growth Amid Sluggish Sales
Earnings // December 05, 2024

Despite Kroger’s third-quarter results taking a slight a dip, digital growth is still making a splash. Kroger’s digital transformation continues to show promising results as digital sales surged by 11%, driven by strong performance in customer fulfillment centers (CFCs) and a boost in delivery sales,...

FIS: Complexity Need Not Be the Default Setting for Business Payments
B2B Payments // November 19, 2024

As global business-to-business (B2B) payment volumes rise, business leaders are faced with a crucial yet often overlooked question: How much value does simplicity add? In digital finance, where automation, real-time data, and interconnected payment solutions are table stakes, simplicity has emerged as a defining performance...

US Bank Launches Travel Planning Partnership With Booking.com
Partnerships // November 18, 2024

U.S. Bank has launched a travel booking platform for its credit card holders. The U.S. Bank Travel Center with Booking.com, announced Monday (Nov. 18), lets cardholders reserve flights, rental cars and hotels via Rocket Travel by Agoda’s booking technology and travel planning expertise. “Whether paying...

41% of Zillennials Prioritize Price Over Brand Loyalty in Shopping
Consumer Insights // November 11, 2024

Zillennials — who were born between 1991 and 1999 — are reshaping the retail market with a blend of millennial values and Generation Z’s tech-savviness. A PYMNTS Intelligence report, “What Makes Zillennials Shop,” examines this cohort as it drives change with a mix of brand...

Interviews & Exclusives
The Year in Amazon vs Walmart, and a Look Into 2025

December 27, 2024
As 2024 comes to a close, the retail sector remains defined by the intense rivalry between Amazon and Walmart. Over the course of the year, these industry titans fiercely competed for consumer loyalty, market dominance and innovation leadership. Here’s a recap of the major moments in this ongoing battle, as covered by PYMNTS. Market Share […]

FIS: Complexity Need Not Be the Default Setting for Business Payments

November 19, 2024
As global business-to-business (B2B) payment volumes rise, business leaders are faced with a crucial yet often overlooked question: How much value does simplicity add? In digital finance, where automation, real-time...

41% of Zillennials Prioritize Price Over Brand Loyalty in Shopping

November 11, 2024
Zillennials — who were born between 1991 and 1999 — are reshaping the retail market with a blend of millennial values and Generation Z’s tech-savviness. A PYMNTS Intelligence report, “What...

Gasoline Discounts Fuel Latest Amazon-Walmart Competition Clash

October 24, 2024
In today’s competitive retail arena, Amazon stepped up its game by announcing that Prime membership will now include fuel savings, allowing members to save up to 10 cents per gallon...

Quick Reads
US Bank Launches Travel Planning Partnership With Booking.com

November 18, 2024
U.S. Bank has launched a travel booking platform for its credit card holders. The U.S. Bank Travel Center with Booking.com, announced Monday (Nov. 18), lets cardholders reserve flights, rental cars and hotels via Rocket Travel by Agoda’s booking technology and travel planning expertise. “Whether paying for travel with points or cash, our cardholders will enjoy […]

Ascenda Adds Uber to Grow Rewards Network

September 19, 2024
Rewards network Ascenda says it is getting bigger with the help of Uber. The company announced Thursday (Sept. 19) that it was expanding its network to let its FinTech and...

Yonder Raises $31 Million to Expand Credit Card Outside UK

September 19, 2024
Yonder has raised 23.4 million pounds (about $31.1 million) to expand its credit card designed to help cardholders build good credit habits while earning rewards. The London-based company will use...

DOT Launches Inquiry Into Rewards Programs of 4 Airlines

September 05, 2024
The Department of Transportation (DOT) has launched an inquiry into the rewards programs of the four largest U.S. airlines, saying it aims to protect customers from practices that are potentially unfair,...