Thunderhead news and trends

How UK Banks Suck Away 3.3M Hours From Customers

November 26, 2015
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How UK Banks Suck Away 3.3M Hours From Customers

November 26, 2015
One of the more frustrating experiences in consumer service – that of being left on hold – is reaching heightened proportions in the United Kingdom, a new study has found. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. […]