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Call centers need to ensure that they provide a robust customer experience via multiple channels, but that need can make the authentication process tricky in terms of...
Apple is reportedly at work on in-screen fingerprint technology for iPhones as early as its 2020 devices. While the technology is in testing among Apple’s...
To minimize the impact of tariffs on consumer goods from China, Target is reportedly telling its suppliers to handle tariff costs. The retailer, along with...
Banks are turning to tools like voiceprint tech and fingerprint verification to deliver a personalized, yet secure, experience for customers who use their call centers,...
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The latest Call Center Commerce Tracker looks at how call centers are using artificial intelligence (AI) and biometrics to keep customers satisfied and safe, as...
In a first-of-its-kind partnership, FLEETCOR company Sem Parar is teaming with Nissan on contactless payments in Brazil. The arrangement will see the outfitting of all...
Corporate travel and expense management solution provider SAP Concur announced an expansion in India thanks to the renewal of its existing partnership with Thomas Cook....