In the GenAI Era, Why Are Customer Service Chatbots Dumb?

In the GenAI Era, Why Are Customer Service Chatbots Dumb?
In the GenAI Era, Why Are Customer Service Chatbots Dumb?
February 20, 2025  |  artificial intelligence

When ChatGPT first burst onto the scene, it sparked a wave of enthusiasm about how generative artificial intelligence (GenAI) could revolutionize online customer service. Get...

READ MORE >
CellPoint Digital Teams With Air Europa on Payment Orchestration
CellPoint Digital Teams With Air Europa on Payment Orchestration
February 20, 2025  |  Travel Payments

Travel-industry-focused payment orchestration provider CellPoint Digital has launched a partnership with Air Europa. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

READ MORE >
Galileo Brings Co-Brand Debit Rewards to Hospitality Sector
Galileo Brings Co-Brand Debit Rewards to Hospitality Sector
February 20, 2025  |  Loyalty & Rewards

Galileo Financial Technologies says it is launching a co-brand debit card program. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

READ MORE >
Trump Proposes Returning 20% of DOGE Savings to Taxpayers
Trump Proposes Returning 20% of DOGE Savings to Taxpayers
February 20, 2025  |  Politics

President Trump has floated giving a $5,000 “DOGE Dividend” to U.S. taxpayers. Get the Full Story Complete the form to unlock this article and enjoy...

READ MORE >
CellPoint CEO: Travel Sector Has ‘Once in a Lifetime’ Chance for Payments Efficiency
CellPoint CEO: Travel Sector Has ‘Once in a Lifetime’ Chance for Payments Efficiency
February 20, 2025  |  Travel Payments

The travel sector comeback has been underway since the end of the pandemic. Get the Full Story Complete the form to unlock this article and...

READ MORE >
Self-Serve Retail Rises on ‘Smart Commerce’ Technology
Self-Serve Retail Rises on ‘Smart Commerce’ Technology
February 20, 2025  |  Retail

Self-serve commerce has come a long way since the concept was introduced almost 40 years ago by a company called CheckRobot. Developers back then were...

READ MORE >
Banks Step Up the Fight Against Stolen Credentials
Banks Step Up the Fight Against Stolen Credentials
February 20, 2025  |  Authentication

Fraud against banks and their customers is on the rise, according to a February 2025 report from PYMNTS Intelligence and Arculus from CompoSecure, with 87% of...

READ MORE >
Visa Launches New Tool to Benchmark Middle-Market Working Capital Efficiency
Visa Launches New Tool to Benchmark Middle-Market Working Capital Efficiency
February 20, 2025  |  Loans

For the past two years, PYMNTS Intelligence and Visa have explored the strategies and challenges facing Growth Corporates. These middle-market firms generate annual revenues between...

READ MORE >
Consumers on Credit Treadmill More Likely to Turn to Nontraditional Loans
Consumers on Credit Treadmill More Likely to Turn to Nontraditional Loans
February 20, 2025  |  Loans

Reward seekers, or consumers who pay their credit and store card balances in full every month, aim to maximize benefits from their credit usage, while...

READ MORE >