RBS Plans To Invest £700M In Retail Ops

By  |  March 18, 2013
 | 

The Royal Bank of Scotland has several plans for customer-satisfaction improvement between 2013 and 2016. RBS is planning to spend £700 million towards retail services, according to Finextra. This investment in operations will go towards renovating branches, quick account openings and easier mortgage processing. RBS also has plans to improve their customer analytics and complaints handling services.

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    With the burgeoning growth of the mobile and online channel, Finextra also reports RBS will continue to invest in digital technology.

    Read the full story here.


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