New And Old Bank Models: More Similar Than You Think

As more and more consumers use online and mobile channels to conduct their banking every day, much is made of the distinction between “Bank 1.0 and Bank 2.0” models and their consumer appeal. But according to John Goodale, senior director of business expansion at TSYS International, those two models are more similar than you might think. PYMNTS.com spoke with Goodale about how new and old banks have the same goal in mind: generating loyalty from their customers.

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