BigCommerce is integrating PayPal’s Store Sync offering into its app marketplace and channel manager. The new integration, announced Wednesday (April 29), is designed to let BigCommerce merchants connect their product catalogs, inventory and order management to “AI surfaces.” “AI is fundamentally changing how people discover and buy products. Merchants...
Amazon’s U.S. customers can now chat via voice or text with the artificial intelligence hosts of the company’s “Hear the Highlights” feature. This feature already provided AI-generated audio summaries of key product features. Now, with the addition of a “Join the Chat” feature, it can...
Amazon has expanded its Amazon Connect service into four specialized agentic AI solutions. The new artificial intelligence (AI) tools, announced by the company’s Amazon Web Services arm Tuesday (April 28), are aimed at logistics workers, human resources, customer service departments, along with a previously announced healthcare offering. “These...
Walmart Connect has added two new resources for connected TV (CTV) advertisers: a curated marketplace within Walmart DSP called Connect Select and an expanded number of integrations with technology partners. These new offerings are designed to eliminate the fragmented access to inventory, limited transparency and...
Procter & Gamble has spent years building its technology infrastructure. Its Q1 earnings call shows it is now deploying it. The company posted its strongest broad-based quarter in recent memory, with every product category and every region gaining simultaneously. CEO Shailesh Jejurikar described it as...
Artificial intelligence-powered tools are contributing to Walmart’s efforts to become its customers’ primary retail destination, the company said in its annual report released Thursday (April 23). These tools enhance customers’ shopping experience, associates’ productivity, and the company’s efficiency across supply chain, operations, management, talent recruitment...
Winning in retail has a new goal line: the logic that drives consumer choice itself. And while it can be viewed, in one sense, as an extension of the traditional retail context for proximity — first physical, then digital and now increasingly cognitive — the...
For most patients, a GLP-1 prescription means managing three separate relationships: a clinician, a pharmacy and an insurer. Refills require follow-up. Stock isn’t guaranteed. Costs aren’t always clear upfront. Amazon built one system to handle all of it. Through its One Medical arm, the company...
Amazon is making a broader argument about fraud in online commerce. The threat is no longer limited to fake handbags, copycat electronics and trademark abuse. It now stretches across scams, fake reviews, product safety, organized retail crime and seller manipulation. In its first “Trustworthy Shopping Experience”...