Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Microsoft Cedes the Chatbot Race and Doubles Down on Enterprise
September 25, 2026

Microsoft is folding the consumer version of Copilot into its workplace product and ending its effort to build a personal artificial intelligence companion, Bloomberg reported. The company is leaving the personal chatbot market to OpenAI, Google and Meta and putting its AI effort where it...

Artificial Intelligence
Microsoft Bundles Copilot Features to Challenge Anthropic and OpenAI in the Workplace
September 25, 2026

Microsoft introduced its new Copilot, saying in a Friday (Sept. 25) blog post that this artificial intelligence assistant now brings together several capabilities that were previously separate. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

Artificial Intelligence
Delaware’s AI Company Plan Draws Questions Over Who Is Accountable
September 25, 2026

Delaware’s proposal to create a new corporate form run by artificial intelligence is drawing scrutiny from legal experts who say the state has not adequately answered who is accountable when an autonomous company causes harm. Get the Full Story Complete the form to unlock this...

Artificial Intelligence
Best Buy Uses AI to Stop Passing Customers Around
September 24, 2026

A customer seeking help with a malfunctioning laptop might call Best Buy, explain the problem, get sent to a second department and explain it again. If the fix needs a repair, a third agent asks for the same details. Every handoff costs the customer time...

Artificial Intelligence
OpenAI, Google and Anthropic Join Forces to Set AI Safety Standards
September 24, 2026

Anthropic, Google and OpenAI aim to launch a standards body focused on artificial intelligence (AI) by the end of this year or early next year, The Information reported Thursday (Sept. 24), citing unnamed sources. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Artificial Intelligence
AI Companies and World Leaders Race to Write Safety Rules
September 24, 2026

A group of artificial intelligence developers is working toward an industry safety standards body just as world leaders press for international supervision of the most powerful models. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

Artificial Intelligence
DeepSeek Doubles Annual Revenue Run Rate to $1 Billion Ahead of IPO
September 24, 2026

DeepSeek more than doubled its annualized revenue run rate over the past few months, bringing the rate to $1 billion, The Information reported Wednesday (Sept. 23), citing unnamed sources. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Artificial Intelligence
OpenAI Brings in Patreon’s Founders to Build a Creator Business
September 24, 2026

OpenAI has hired the people who built the largest membership business in the creator economy. Patreon Co-Founder Sam Yam is joining to lead a new division called Creator Product, The Information reported. He is bringing Drew Rowny, Patreon’s former head of product, and Shannon Ma,...

Artificial Intelligence
Meta Bets a Tamagotchi-Style Device Can Sell Personal AI
September 24, 2026

Meta wants its artificial intelligence agent, Muse, with people all day. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...