Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
OCC Gives Bank Examiners a New Playbook for Reviewing AI
November 11, 2026

Banks are handing more work to artificial intelligence. Some AI tools now handle business activities like credit decisioning, customer service and fraud detection. That raises a simple question: Who makes sure these systems get it right? The nation’s top bank regulator offered its answer. The...

Artificial Intelligence
OpenAI Gives Businesses New Tools to Reach ChatGPT Users
November 10, 2026

OpenAI is launching a new suite of tools that lets companies manage their presence on the platform, track customer engagement and deploy artificial intelligence (AI) agents to interact with prospective customers. The announcement, made Tuesday (Nov. 10), introduces Businesses in ChatGPT, a beta offering that...

Artificial Intelligence
Online Travel Agencies’ Shares Drop Following OpenAI Acquisition of Travel Startup Odessia
November 10, 2026

Shares of major online travel agencies tumbled Tuesday (Nov. 10) after artificial intelligence (AI) developer OpenAI acquired automated travel platform Odessia, Seeking Alpha reported. The transaction triggered investor concern regarding potential disruption to established booking platforms, sending Expedia Group down nearly 4%, Tripadvisor down more...

Artificial Intelligence
Anthropic Unveils Office Suite to Challenge Microsoft Ahead of Landmark IPO
November 10, 2026

Anthropic is releasing a suite of workplace applications designed to integrate artificial intelligence directly into daily business operations, escalating competition with major backers Microsoft and Alphabet’s Google as the startup prepares for an initial public offering later (IPO) this month, according to a report by...

Artificial Intelligence
Adobe Opens Photoshop and Premiere to Third-Party AI Agents
November 10, 2026

Adobe previewed new integrations Tuesday (Nov. 10) that will let creative professionals direct third-party artificial intelligence (AI) agents to edit projects in Photoshop, Illustrator, Premiere and After Effects. The integrations use Model Context Protocol (MCP), an open standard connecting AI assistants to external applications. Unveiled...

Artificial Intelligence
Google Debuts Gemini AI Agent for Healthcare Operations
November 10, 2026

Google Cloud introduced an agentic artificial intelligence solution designed for healthcare operations, according to a Tuesday (Nov. 10) press release. Gemini for healthcare is designed to “unify the disparate clinical, operational and administrative systems central to healthcare delivery and health plan operations,” the release said....

Artificial Intelligence
EU Draft Law Links AI Shopping Agents’ Autonomy to Commercial Incentives
November 10, 2026

A leaked draft of the European Union’s Digital Fairness Act could make an artificial intelligence (AI) shopping agent’s commercial incentives determine how autonomously it is permitted to act. As written, the proposed law would place constraints on commission-funded services that promise to handle purchases without...

Artificial Intelligence
IBM and Microsoft Launch AI Agent Platform
November 10, 2026

IBM and Microsoft on Tuesday (Nov. 10) introduced Imagine Enterprise, an artificial intelligence (AI) agent platform combining more than 6,000 prebuilt AI agents and related assets with Microsoft’s cloud infrastructure to help banks, insurers and retailers automate business processes. The platform uses IBM Consulting’s existing...

Artificial Intelligence
Amazon and Walmart Bring AI Agents Closer to the Purchase
November 10, 2026

Walmart wants its artificial intelligence shopping agent, Sparky, to turn a handwritten holiday list into a shopping cart. Amazon wants businesses to put agents to work buying supplies and managing purchases within company spending rules. The moves highlight two fronts in the companies’ competition to...