Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
geniosAI Raises $19.1 Million to Bring Traceable AI Analysis to Financial Institutions
November 09, 2026

Financial institutions looking for artificial intelligence applications beyond employee productivity tools may have a new option. Financial intelligence startup geniosAI has emerged from stealth with $19.1 million in combined seed and Series A funding, according to an announcement Monday (Nov. 9), betting that banks and...

Artificial Intelligence
Meta and Anthropic Push AI Models Into More Complex Work
November 09, 2026

The race to build more capable artificial intelligence models is moving into a new phase, with Meta and Anthropic unveiling advances aimed at making AI systems more useful for complex, sustained work. The announcements highlight a competitive push to expand what AI can accomplish, from...

Artificial Intelligence
Meta Forms Sales Group to Sell AI to Small Businesses
November 09, 2026

Meta has reportedly formed a sales organization as part of a plan to monetize its massive investments in artificial intelligence (AI). The new organization will target both small and mid-sized businesses (SMBs) and corporate clients, The Information reported Monday (Nov. 9), citing a source familiar...

Artificial Intelligence
Microsoft AI Chief Mustafa Suleyman: Agents Could Deserve Rights if Evidence Emerges
November 09, 2026

Microsoft AI CEO Mustafa Suleyman said in a Nov. 1 post on social platform X that artificial intelligence agents could eventually deserve rights if researchers establish they are conscious, but developers should not design them that way. https://t.co/6VpPCdA4NM — Mustafa Suleyman (@mustafasuleyman) November 1, 2026...

Artificial Intelligence
Maryland AI Tracker Focuses on National Job Gains and Displacement Risks
November 09, 2026

Maryland’s comptroller has launched a public AI Economic Impact Tracker that brings together evidence of expanding demand for artificial intelligence (AI) skills and forecasts of substantial workforce disruption. Its purpose is to offer policymakers a window into an economic transition extending far beyond the state....

Artificial Intelligence
Doximity Expands AI Tools for Hospitals, Targets Drugmaker Ad Dollars
November 09, 2026

Clinical artificial intelligence company Doximity is expanding its AI tools across hospitals in the United States while building an advertising business around physicians’ searches, Fierce Healthcare reported Monday (Nov. 9). More than 190 health systems have bought Doximity’s AI suite, while 16 of the 20...

Artificial Intelligence
Nvidia Board Probes CEO Jensen Huang’s Relationship With Accused Spy
November 09, 2026

Nvidia’s board is investigating reports that CEO Jensen Huang is the target of a Chinese spy, The Wall Street Journal reported Monday (Nov. 9). The probe comes after Huang admitted to a romantic relationship with an executive suspected of being a Chinese intelligence agent, the...

Artificial Intelligence
Grok Bot Calls Customer Service, but Humans Remain on the Hook
November 09, 2026

Businesses have artificial intelligence (AI)-powered agents on their customer service lines, and customers now have an agent to make the call for them. Disputing a cable bill or booking a doctor’s visit still means a phone menu, hold music and a conversation with a representative....

Artificial Intelligence
Amazon Targets Doctor Shortages With $100 Million AI Push
November 09, 2026

The next breakthrough in healthcare artificial intelligence may be making healthcare economically viable in places where there aren’t enough doctors to deliver it. That’s the proposition behind Amazon Web Services’ (AWS) $100 million commitment to AI, agentic services and cloud infrastructure, a five-year initiative targeting...