Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Big Tech Faces Tougher Scrutiny of AI Spending After Selloff
November 09, 2026

The past week’s technology selloff increased pressure on the companies financing artificial intelligence’s expansion. Their latest spending plans, however, offer little evidence of an immediate retreat. The Nasdaq fell 5.5% Thursday, Nov. 5, as borrowing costs and the prospect of restrictions on data center construction...

Artificial Intelligence
Telecom Companies Give AI Agents More Responsibility
November 09, 2026

This week The Prompt Economy weekly dials up the telecom sector. It’s here that developers and engineers are exploring new ways to incorporate agentic artificial intelligence to fix problems and create a better customer experience. For example: Nokia says AI agents can help telecom engineers...

Artificial Intelligence
Apple CEO Pushes for Greater Progress on AI
November 08, 2026

Apple’s CEO is reportedly pressuring the company’s artificial intelligence czar to move faster with the company’s AI efforts. Chief Executive John Ternus has pushed Apple senior vice president of software engineering Craig Federighi to “accelerate the company’s road map and move quickly beyond merely making...

Artificial Intelligence
OpenAI Valuation Hits $1.25 Trillion in New Funding Round
November 08, 2026

OpenAI’s valuation has reportedly reached $1.25 trillion, $50 billion less than the company had initially targeted. The valuation came as the artificial intelligence startup closed on new funding of $11 billion, a source familiar with the matter told Reuters Friday (Nov. 6). That figure represents...

Artificial Intelligence
BMO Turns to Agentic AI to Resolve Card Issues
November 06, 2026

BMO is employing an artificial intelligence (AI) agent to help clients resolve credit card transaction issues. The bank’s AI Agent Assist, announced Friday (Nov. 6), is designed for in-house use by employees and uses agentic AI to help those workers spend less time navigating systems...

Artificial Intelligence
Sysco Counts on AI Routing and Bidding for $500 Million in Savings
November 06, 2026

If you want to learn about enterprise artificial intelligence adoption, look no further than Sysco. The largest food service distributor in the United States delivers food to restaurants, hospitals, schools and hotels, from national chains to independent operators, through 333 distribution centers in 10 countries...

Artificial Intelligence
Tech Giants Ration Premium AI as Company Budgets Hold
November 06, 2026

Big Tech companies are putting limits on how much each employee can spend on artificial intelligence (AI), with Apple being the latest company to do so. It cut the daily AI allowance for some engineers to $200 from $300 in October and plans a further...

Artificial Intelligence
Anthropic Launches Claude Personal Finance Ahead of Nasdaq Listing
November 06, 2026

The game is on for large language models (LLMs) and financial services. Anthropic unveiled Claude Personal Finance last week, nearly six months after OpenAI did the same with ChatGPT. Both assistants connect to bank accounts through Plaid, track spending and subscriptions and answer questions about...

Artificial Intelligence
Financial Oversight Draft Bill Gets Early Start on Democrats’ AI Agenda
November 06, 2026

Democrats are preparing a slate of artificial intelligence bills for when they take control of Congress in January. Rep. Bill Foster of Illinois got a head start Thursday (Nov. 5), releasing a discussion draft that would enlist the Federal Reserve in testing how regulators can...