Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Legal Context Protocol Logs the Terms AI Agents Accept
September 23, 2026

A consumer who tells an artificial intelligence (AI) agent to book a vacation for under $3,000 has approved a budget, not every choice the agent makes to stay inside it. The agent can pick the airline, accept a nonrefundable fare, add travel insurance and split...

Artificial Intelligence
Tink Founders Debut Agentic Compliance Platform Freda
September 23, 2026

The founders of open banking platform Tink have launched a new compliance platform. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...

Artificial Intelligence
New York’s AI Safety Law Puts Banks’ Vendor Plans to the Test 
September 23, 2026

New York is giving the largest artificial intelligence (AI) model developers a compliance calendar. Starting in November, the state will direct them to register under its RAISE Act. In January, requirements for public safety protocols, regular reporting and notice of critical incidents take effect. Get...

Artificial Intelligence
Ema Secures $77 Million to Scale AI Agents Across Enterprises
September 23, 2026

Ema raised $77 million in a Series B funding round to expand its AI Employee platform that delivers autonomous artificial intelligence agents to perform work in human resources (HR), information technology (IT) and finance, the company said in a Wednesday (Sept. 23) press release. Get...

Artificial Intelligence
Amazon Moves to Power the Agents That Power Commerce
September 23, 2026

Amazon’s next artificial intelligence push for merchants is less about giving sellers better answers than reducing how often they need to ask questions at all. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Artificial Intelligence
Anthropic and OpenEvidence Team to Expand Reach of Medical AI
September 23, 2026

Anthropic has reportedly launched a partnership with artificial intelligence (AI)-powered medical search engine provider OpenEvidence. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Artificial Intelligence
Agentic Commerce Needs Its Febreze Moment
September 23, 2026

In the mid-1990s, Procter & Gamble made a stunning claim. They said they’d invented a miracle in a bottle. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe...

Artificial Intelligence
OpenAI Recruits External Watchdogs to Police AI Risk
September 22, 2026

OpenAI is talking with multiple independent assessors to help grow the number of such companies that have expertise in frontier artificial intelligence safety and can provide effective third-party assessments, the company said in a Tuesday (Sept. 22) blog post. Get the Full Story Complete the...

Artificial Intelligence
Meta Tests Human Callers for Muse After Merchants Hang Up on AI
September 22, 2026

Meta tested having human contractors handle some calls for the phone-calling feature of its personal artificial intelligence assistant Muse, Reuters reported Tuesday (Sept. 22), citing internal company posts and a Meta spokesperson. Get the Full Story Complete the form to unlock this article and enjoy...