Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Amazon Moves to Power the Agents That Power Commerce
September 23, 2026

Amazon’s next artificial intelligence push for merchants is less about giving sellers better answers than reducing how often they need to ask questions at all. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Artificial Intelligence
Anthropic and OpenEvidence Team to Expand Reach of Medical AI
September 23, 2026

Anthropic has reportedly launched a partnership with artificial intelligence (AI)-powered medical search engine provider OpenEvidence. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Artificial Intelligence
Agentic Commerce Needs Its Febreze Moment
September 23, 2026

In the mid-1990s, Procter & Gamble made a stunning claim. They said they’d invented a miracle in a bottle. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe...

Artificial Intelligence
OpenAI Recruits External Watchdogs to Police AI Risk
September 22, 2026

OpenAI is talking with multiple independent assessors to help grow the number of such companies that have expertise in frontier artificial intelligence safety and can provide effective third-party assessments, the company said in a Tuesday (Sept. 22) blog post. Get the Full Story Complete the...

Artificial Intelligence
Meta Tests Human Callers for Muse After Merchants Hang Up on AI
September 22, 2026

Meta tested having human contractors handle some calls for the phone-calling feature of its personal artificial intelligence assistant Muse, Reuters reported Tuesday (Sept. 22), citing internal company posts and a Meta spokesperson. Get the Full Story Complete the form to unlock this article and enjoy...

Artificial Intelligence
Crocs Puts One AI Agent in Charge of Sales and Service
September 22, 2026

A shopper looking for a birthday gift for a nephew opens a chat on Crocs.com, asks for ideas, checks whether a size will fit and wants to know how to return it if it doesn’t. Until this year, that meant bouncing between a product page,...

Artificial Intelligence
SpaceXAI’s Grok Bot Gains Early Traction in AI Agent Push
September 22, 2026

SpaceXAI’s Grok Bot surpassed 400,000 weekly users about a month after its launch, offering an early measure of demand for the company’s push into artificial intelligence agents, Bloomberg reported Tuesday (Sept. 22). Get the Full Story Complete the form to unlock this article and enjoy...

Artificial Intelligence
Anthropic Cuts AI Processing Costs 40% With Opus 5.5 Debut
September 22, 2026

Anthropic said its new Claude Opus 5.5 represents a “major step up” from Opus 5 and costs 40% less to run than Opus 5 on typical workloads. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

Artificial Intelligence
Anthropic Alumni Startup Sees Valuation Jump Fivefold
September 22, 2026

Mirendil, an artificial intelligence startup founded by former Anthropic researchers, is in talks to raise new funding at a $5 billion valuation, Bloomberg reported, citing people familiar with the matter. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...