Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Crocs Puts One AI Agent in Charge of Sales and Service
September 22, 2026

A shopper looking for a birthday gift for a nephew opens a chat on Crocs.com, asks for ideas, checks whether a size will fit and wants to know how to return it if it doesn’t. Until this year, that meant bouncing between a product page,...

Artificial Intelligence
SpaceXAI’s Grok Bot Gains Early Traction in AI Agent Push
September 22, 2026

SpaceXAI’s Grok Bot surpassed 400,000 weekly users about a month after its launch, offering an early measure of demand for the company’s push into artificial intelligence agents, Bloomberg reported Tuesday (Sept. 22). Get the Full Story Complete the form to unlock this article and enjoy...

Artificial Intelligence
Anthropic Cuts AI Processing Costs 40% With Opus 5.5 Debut
September 22, 2026

Anthropic said its new Claude Opus 5.5 represents a “major step up” from Opus 5 and costs 40% less to run than Opus 5 on typical workloads. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

Artificial Intelligence
Anthropic Alumni Startup Sees Valuation Jump Fivefold
September 22, 2026

Mirendil, an artificial intelligence startup founded by former Anthropic researchers, is in talks to raise new funding at a $5 billion valuation, Bloomberg reported, citing people familiar with the matter. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

Artificial Intelligence
Meta Adds PayPal to Muse AI Assistant for Global Checkout
September 22, 2026

PayPal partnered with Meta on agentic shopping, PayPal said in a Tuesday (Sept. 22) post on social platform X. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe...

Artificial Intelligence
Tech Firms Mark Down AI Products to Compete With OpenAI and Anthropic
September 22, 2026

With their customers worn down by pricing shifts, software/cloud companies including Amazon, Microsoft and Figma are reportedly offering artificial intelligence (AI) discounts. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...

Artificial Intelligence
Heidi Lands $340 Million to Push Healthcare AI Beyond Notetaking to Action
September 22, 2026

Heidi raised $340 million in new funding to expand the capabilities of its AI Care Partner for clinicians and to support its growth, the company said in a Tuesday (Sept. 22) press release. Get the Full Story Complete the form to unlock this article and...

Artificial Intelligence
Banks Call for Audit Trail From AI Shopping Instructions to Payment Outcome
September 22, 2026

A group of six banks is calling for artificial intelligence shopping transactions to carry an auditable record of what a customer asked an agent to do, what authority the customer granted, and what happened before and after payment. Get the Full Story Complete the form...

Artificial Intelligence
Jamie Dimon Expects AI Hyperscalers to Spend $1 Trillion Next Year
September 22, 2026

Artificial intelligence hyperscalers could spend $1 trillion next year, JPMorganChase Chairman and CEO Jamie Dimon told CNBC in an interview posted Monday (Sept. 21). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...