On Wednesday (Oct. 25), Western Union launched a new chatbot for the Facebook Messenger application, according to news from Mobile Payments Today. The “Request Money” bot will enable money transfer requests directly through the Messenger app. The bot, currently only available in the Philippines, allows users...
Within the past year, Facebook’s Messenger has been responsible for the boom in chatbot growth. With more than 100,000 businesses creating interactive company chatbots, it may be safe to say that this communication channel isn’t going anywhere any time soon. To help provide customer service,...
Since the advent of technology, the age-old battle of man versus machine has been an issue. Whether it’s televisions entering homes in the mid-20th-century or personal computers coming onto the scene in the late 1980s, technology has no doubt had an effect on everyday life....
While chatbots tend to make almost anything customer-related more efficient, the technology behind them is still in its infant stages. With voice-recognition software like Alexa and Siri moving the ball forward on interactive speaking, consumers’ demand for similar interactions with chatbots may be on the rise....
Over the past few months, we’ve seen several chatbot developments. Of particular note, many companies have partnered up with Facebook’s Messenger app to help streamline customer service and introduce new commerce offerings. The issue that arises is how chatbot integration into consumers’ everyday lives will...
As the saying goes, money makes the world go around. The same can be said for the potential future success of chatbots. In nearly every aspect of daily life, there’s some form of money being exchanged for goods and services. It’s nearly impossible to find...
Today’s connected universe has seen its fair share of innovative technologies to help make consumers’ lives easier. From on-demand car rides with Uber to controlling the air conditioning and heating system in a home via Nest or streaming any movie or TV show from the...
Since it burst onto the scene in 2004, Facebook has consistently been at the forefront of the social media landscape. In the 13 years it’s been around, Mark Zuckerberg and his team have seemingly been hard at work reinventing Facebook via adding to and fine-tuning...
Today’s eCommerce world keeps getting faster and faster. The latest development in eCommerce payments is the fusion of the banking industry with chatbots. ATB Financial has announced its plans to join forces with Facebook’s chatbot messaging app. With this partnership and investment, it is officially...
