While chatbots tend to make almost anything customer-related more efficient, the technology behind them is still in its infant stages. With voice-recognition software like Alexa and Siri moving the ball forward on interactive speaking, consumers’ demand for similar interactions with chatbots may be on the rise....
Facebook’s F8 conference is one of the largest conferences for developers and entrepreneurs. Starting in 2007, the event has had a different focus each year on what is the next big thing for the social media giant, with breakout sessions on more tailored topics. Get...
Over the past decade, we’ve seen mobile apps rise to be the go-to item businesses add to their competitive repertoire. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....
Fewer applications seems to be Facebook‘s new theme as we move forward in the chatbot arena. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...
Ever since Facebook made its big bot announcement in 2016, conversational AI (or chatbots) are all of a sudden everywhere — along with their promise to enable a smoother and more conversational way for a consumer to interact with a business. Get the Full Story...
Over the past few months, we’ve seen several chatbot developments. Of particular note, many companies have partnered up with Facebook’s Messenger app to help streamline customer service and introduce new commerce offerings. Get the Full Story Complete the form to unlock this article and enjoy...
Chatbots have moved into a unique position over the past few years. Rather than using chatbots to resolve customer service issues solely on company websites or for inside use at organizations, businesses have begun branching out to help optimize both internal and external organizational needs. Get the...
A manual published in the late 1800s for New York City school teachers may not seem like a likely source of favored conventional wisdom. But anyone who has ever tried to teach a small child (or a large adult for that matter) something they had a...
Updates continue to roll in from the ongoing Facebook F8 developer conference in San Jose. One major trend coming out of this year’s event is a focus on Facebook Messenger, chatbots and payments. Get the Full Story Complete the form to unlock this article and...
