TransferWise has brought a new service to market that will allow its customers to use Facebook to send money around the world via its chat application. The London-based payments company announced that it has developed a chatbot that can help users both communicate with businesses...
Companies have seen their fair share of finding the delicate balance of temperament over the years in customer interactions. With the instant gratification apparent in today’s fast-computing arena, the service industry not only merely requires it; it’s become a necessity in order to survive. From...
Let’s face it. The more interconnected the world gets, the more accustomed everyone has become to minimizing human interaction. While nearly anything can be ordered online, the few times people go into department stores are typically when there’s a need for a very specific item....
Domino’s, the pizza chain, is gearing up to enable people to place orders via Facebook Messenger. According to a report, Domino’s is updating its ordering bot, dubbed Dom, to include its full menu on Facebook Messenger. The update is aimed at making it even easier for...
Would a chatbot by any other name still be as helpful? LinkedIn’s nearly 470 million users will soon find out (if they haven’t already). The professional social network is in the process of unrolling the redesign of its desktop site, set to be made available...
Investing in chatbots could be the trendiest thing a company can do this month. Just last week, 11 new bot-related startups caught the eye of cloud-based team collaboration tool Slack. The company decided to not only invest in them but use them to build out...
Another financial service app has launched a chatbot this week. Digit announced the launch its savings bot, which will live on Facebook’s Messenger platform. The San Francisco-based company said this will allow users to communicate with the company in a space they are already spending a...
Chatbots — with their artificial intelligence capabilities — were designed to help humans. At least, that’s what many of their developers say they were commissioned to do. But sometimes, maybe they’re too helpful. Recently, a TV news report in San Diego turned into “too much...
A 15-minute call may save you 15 percent (or more) on car insurance, but what about answering those questions related to insurance? GEICO has unveiled its virtual assistant named Kate to take care of that, without appearing like a caveman or a gecko. The Chevy Chase, MD-headquartered company...