Bank of America is gearing up to launch a virtual assistant named Erica, which will rely on artificial intelligence to provide tips for mobile phone users to enhance their finances. According to a report by Reuters, Erica won’t be like a robot, rather “she” will be...
Indeed, chatbots have shown their timeliness, responsiveness and usefulness for many companies and consumers. Need to register to vote? A chatbot has you covered. Want to renew your driver’s license? They’re working on that. Have a food question? A chatbot will even help you order a...
There’s no doubt that, most of the time, chatbots are beneficial to the future of online commerce, payments and interaction with consumers. While not fully mainstream — most customers don’t even realize they’re connected to a bot — they do seem to be popping up...
More and more, chatbots are entering the B2C world without consumers even realizing it’s happening. But are we waiting for some big, wow-worthy, famous, life-changing chatbot in order for the concept to become mainstream? A “chatbot hero,” if you will? Chatbots are clearly not yet...
Chatbots are taking over the world. Or so it seems. Consumers can now book a flight, hail a ride, reserve a hotel room, buy shoes, manage their bank accounts online — now all without ever leaving the comfort of Facebook Messenger. There is just one tiny fly...
The whole point of chatbots is to streamline customer experiences. So, what about those taxpaying customers? The U.S. government, as well as local and state governments, could be starting to dabble in the chatbot world. If you haven’t registered to vote, here’s your chance: Sign...
Headed out for a bite tonight? Or, are you ordering in? Chances are a chatbot may have some involvement in your dining experience, even if you’re not completely addressing said chatbot. From seating hostess to pizza delivery order taker, chatbots are showing up in the...
Apple’s take on the AI personal assistant, better known as Siri, is more powerful than it’s ever been, but is it enough to keep up in the chatbot race? There’s no doubt Siri has made some major moves and has a host of new features...
Rapidfy, an on-demand platform that connects customers with service professionals and small and medium enterprises is looking to improve how these professionals interact with customers. The firm announced today (Sept. 20) that it will introduce artificial intelligence-powered chatbots and utilize Live Chat for websites to help...