It hasn’t taken long for retailers to fall in love with chatbots. Everyone from mega-corporations like Facebook to small businesses looking for a helping hand on the customer service front have at least experimented with the automated messaging tools, and a simple Google search will...
Ready or not, automation is coming to retail. Whether it’s Amazon’s delivery drones or in-store robots that scan a warehouse’s worth of inventory in a matter of minutes, unattended commerce will be a fact of future life. Until that happens, though, retailers better not lose...
Retailers often treat millennials with a mix of attraction and disdain that mirrors the “can’t live with them, can’t live without them” way of life. Whatever their opinions, any merchant worth its salt is already targeting millennial consumers to shore up their consumer base of the future....
Despite the millions of ways social media was supposed to make life simpler and more convenient, retailers have long since found that it’s not the selling playground that they once imagined it to be. More often than not, brands are running afoul of their shoppers’ preferences...
Americans would rather eat out than cook at home, says the latest data from the U.S. Census Bureau. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to...
A new report from Piper Jaffray, a U.S. investment bank and asset management firm, suggests that consumer spending on travel-related expenses has peaked. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...
An 11-year-high satisfaction rate with the state of the U.S. economy is doing little to keep the U.S. consumer happy. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....
Weakening global demand is starting to show cracks in the smartphone market, a new report has found. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...
If there’s one effect online shopping has had on the general consumer experience, it’s that the average shopper now spends much more time researching the products they want to buy before pulling the trigger. However, a new study suggests that this may all come down...
