In the financial services world, staying connected is more important than ever for FIs and customers alike. Credit unions want members to have a frictionless experience, regardless of what channel they use when they conduct their business, from call centers to mobile apps. Recently, several...
Millennials are a tough generation to recruit. Nearly two-thirds are open to new career opportunities, while one in five has changed jobs in the past year. Millennials want jobs that are mission-driven, says Doug Leighton, head of U.S. community accounts at Visa. That, he believes,...
Collaboration has seemingly become the new name of the game in the credit union landscape. Increasingly, CUs and other players in the space are coming together to keep members happy and well-served. In the pages of the latest Credit Union Tracker, PYMNTS explores the latest joint...
The National Credit Union Administration’s (NCUA) defense of revisions to a field-of-membership rule isn’t sitting well with a federal judge — and that just might enable an American Bankers Association (ABA) lawsuit to move forward. According to American Banker, the ABA has challenged an NCUA...
The National Association of Federally-Insured Credit Unions (NAFCU) sent a letter to two state senators yesterday, expressing its support for The Economic Growth, Regulatory Relief and Consumer Protection Act. Executive vice president of government affairs and general counsel, Carrie Hunt, sent the letter to Senate...
Demand is a trickle-up phenomenon. As consumers ask more of their financial institutions (FIs), the organizations serving those FIs must also step up their game and adapt to the changing ecosystem. The PYMNTS and i2c Innovation Readiness Playbook showed exactly this. Top payments performers were...
Credit unions took a stand against state bank associations this week over the credit union exemption from federal taxes. “We are disheartened that the banks continue to use misinformation in their rhetoric against non-for-profit member-owned credit unions,” the National Association of Federally-Insured Credit Unions and...
For credit unions, challenging a growing competition means better understanding their customers’ needs. But doing so without data insights is like shooting arrows in the wind, says Kyle Casburn, CEO and president of Maine’s Seaboard Federal Credit Union. In the latest Credit Union Tracker, Casburn...
In the fight to compete against banks and other financial institutions (FIs), credit unions (CUs) and service providers are turning to new technology and data-driven solutions to better support their members. In the pages of the latest Credit Union Tracker™, PYMNTS explores the latest headlines,...
