Consumers have come to expect speed, convenience and ease of payment through mobile order-ahead offerings at their favorite restaurants. The number of U.S. restaurant visits that were paid for through mobile apps rose 50 percent over the last year, and 60 percent of surveyed U.S....
Mobile order ahead has come to The Coffee Bean & Tea Leaf® mobile app, “The Coffee Bean Rewards® app,” which powers rewards and loyalty features as well as the new mobile-ordering option. When customers want coffee, they don’t want to stand in a long line; they...
Starbucks Coffee Korea Co. is launching voice ordering through Bixby, becoming the first retailer to use Samsung’s voice assistant for orders and payment. The company is a joint venture between Shinsegae Group and Starbucks Coffee International, retail news source Chain Store Age reported. “We are...
In this fast-paced digital world, customers don’t want to wait in line for their food – or their morning coffee. They want to order ahead, and retailers are designing their stores with this preference in mind. Dunkin’ Donuts recently redesigned its next generation concept stores...
It always happens this way: While waiting in line for food at sports stadiums, fans miss the touchdowns they came to see. That’s a problem the Detroit Lions plan to tackle with their mobile ordering solution. In the latest Mobile Order-Ahead Tracker™, PYMNTS caught up...
Consumers may be willing to wait hours in line for the latest iPhone model, but when it comes to food, they have little patience to spare. That’s especially true for consumers at venues like airports or sports stadiums, where waiting in line for a...
As the popularity of mobile order-ahead solutions has surged, consumers’ expectations for their QSR have surged too, Matthew Furman, VP of Marketing for Robeks Fresh Juice and Smoothies tells PYMNTS. In the latest Mobile Order-Ahead Tracker, Furman explains how mobile order-ahead has changed consumer behavior at its 80 locations and his thinking...
Eating is an inherently personal experience. And that’s a philosophy QSRs are working to preserve with new powerful mobile orderings solutions that offer customers personalized services and products more than ever before. In the February edition of the Mobile Order-Ahead Tracker™, PYMNTS examines headlines on...
Consumers want what they want, when they want it. That’s a lesson Slim Chickens learned from fielding a growing demand for mobile order-ahead from customers at its 60 franchise locations, according to Greg Smart, the QSR chain’s founder. In the latest Mobile Order-Ahead Tracker™, Smart told PYMNTS about why the company recently took the...
