Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
How to Recognize ‘Agent Washing’ Before AI Leaves You out to Dry
July 25, 2025

Companies of all sizes are being deluged by vendors who want them to deploy the artificial intelligence (AI) trend du jour: AI agents. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...

Artificial Intelligence
This Week in AI: President Trump Releases AI Action Plan; Delta Tests Personalized Pricing
July 25, 2025

The White House released a policy roadmap detailing President Donald Trump’s strategy to maintain U.S. leadership in the global artificial intelligence (AI) race. The plan emphasizes deregulation, infrastructure development, tighter export controls and freedom of speech for chatbots. Get the Full Story Complete the form...

Artificial Intelligence
Rescue Teams Use AI to Find Victims of Deadly Texas Floods
July 25, 2025

First responders are using artificial intelligence (AI) to find drowning victims of the deadly Texas floods that thus far have claimed the lives of 136 adults and children, many of whom were in summer camp when disaster struck. Get the Full Story Complete the form...

Artificial Intelligence
OpenAI Set to Launch GPT-5 in August While Simplifying Offerings
July 24, 2025

OpenAI reportedly plans to launch its GPT-5 model in early August. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...

Artificial Intelligence
American Airlines CEO Slams AI Fare Setting as Trickery
July 24, 2025

American Airlines’ CEO is not a fan of using artificial intelligence (AI) to set air fares. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Artificial Intelligence
What Businesses Should Ask When Choosing an AI Model
July 24, 2025

Business leaders evaluating artificial intelligence (AI) solutions should be cautious about assuming that larger generalist models such as OpenAI’s ChatGPT will always deliver better results than specialist models, according to an analysis published this week by Harvard Business Review.  Get the Full Story Complete the...

Artificial Intelligence
Why Tech Only Works if It Solves a Human Problem
July 24, 2025

Watch more: Customer Experience Is Becoming the Product as AI-Native Commerce Emerges Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By...

Artificial Intelligence
US Military Expands AI Investment With $800 Million in Contracts
July 23, 2025

The Pentagon recently awarded up to $200 million each to four U.S.-based artificial intelligence (AI) companies developing “frontier” models: Anthropic, Google, OpenAI and xAI. The contracts are the latest sign of AI adoption across the U.S. military. Get the Full Story Complete the form to unlock this...

Artificial Intelligence
President Trump’s AI Action Plan Calls for Chatbot Free Speech
July 23, 2025

The White House on Wednesday (July 23) released a policy roadmap that outlines President Trump’s push to keep America in the lead in the global artificial intelligence (AI) race by focusing on deregulation, building AI infrastructure, expanding export controls and giving chatbots free speech. Get...