Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Talkdesk Adds AI Agents for Retail Customer Service
January 09, 2025

Talkdesk added artificial intelligence agents for customer service to its range of AI-powered customer experience solutions. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Artificial Intelligence
Zebra Debuts Mobile AI Tool for Frontline Retail Workers
January 09, 2025

Zebra Technologies has debuted a set of artificial intelligence (AI) tools for frontline retail workers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...

Artificial Intelligence
Meta Chief AI Scientist Slams Quest for Human-Level Intelligence
January 08, 2025

Meta’s Chief AI Scientist Yann LeCun on Wednesday (Jan. 8) criticized prevailing definitions of artificial general intelligence (AGI), arguing that continued scaling of text-based large language models alone will not suffice. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Artificial Intelligence
What Anthropic’s $60 Billion Valuation Reveals About Enterprise AI’s Next Generation
January 08, 2025

Business growth has always relied on optimizing processes, with the end goal of ultimately reimagining and reinventing them in new forms. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

Artificial Intelligence
Nvidia and AWS Work on Autonomous Vehicle Tech; How Long Before Consumers Trust It?
January 07, 2025

Autonomous vehicles (AVs) are emerging as a use case for artificial intelligence, with Nvidia announcing partnerships with carmakers to develop self-driving technology using its hardware and software platform. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

Artificial Intelligence
Report: AI Startup Anthropic in Advanced Talks to Raise $2 Billion
January 07, 2025

Artificial intelligence startup Anthropic is reportedly in advanced talks to raise $2 billion in a funding round that would value it at $60 billion. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

Artificial Intelligence
Nvidia CEO Unveils Advanced AI Chips, Foundation Models and Mini Supercomputer
January 07, 2025

Nvidia CEO Jensen Huang on Monday (Dec. 6) unveiled next-generation chips, new large language models, a mini artificial intelligence (AI) supercomputer, and a partnership with Toyota as the world’s second-most valuable company continues to aggressively expand its business. Get the Full Story Complete the form...

Artificial Intelligence
Travelers Increasingly Trust Their Travel to AI Assistants
January 07, 2025

Generative AI is making its mark in various industries, particularly in the travel and hospitality sectors, where it is increasing customer engagement, improving operational efficiencies and providing personalized experiences. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Artificial Intelligence
Move Over GenAI. Google Says Get Ready for GenWorld
January 06, 2025

Google DeepMind announced Monday (Jan. 6) that it is creating a new team to work on “massive” generative models that would “simulate the world.” These models represent the next stage of advancement in artificial intelligence (AI) capabilities in decision-making, planning and creativity. Get the Full...