Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
This Week in AI: Microsoft Sees Quantum Breakthrough as Ai Pin Deflates
Artificial Intelligence
This Week in AI: Microsoft Sees Quantum Breakthrough as Ai Pin Deflates
February 21, 2025

If you’re interested in artificial intelligence (AI) news, here are the the latest in AI updates. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Genial Raises $1.9 Million to Develop AI Agents for Tourism Industry
Artificial Intelligence
Genial Raises $1.9 Million to Develop AI Agents for Tourism Industry
February 21, 2025

France-based Genial raised 1.8 million euros (about $1.9 million) in its first funding round to develop artificial intelligence agents for tourism and leisure businesses. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

90% of CMOs Cite Lack of GenAI Skills as Roadblock to Adoption
Artificial Intelligence
90% of CMOs Cite Lack of GenAI Skills as Roadblock to Adoption
February 21, 2025

Chief marketing officers (CMOs) are expanding their use of generative artificial intelligence (GenAI) beyond simple applications, seeking deeper integration for more business impact. However roadblocks still remain. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

OpenAI CFO Sarah Friar Says Company’s Revenue Could Reach $11 Billion
Artificial Intelligence
OpenAI CFO Sarah Friar Says Company’s Revenue Could Reach $11 Billion
February 20, 2025

OpenAI Chief Financial Officer Sarah Friar said Thursday (Feb. 20) that it’s within “the realm of possibility” that the company could achieve $11 billion in revenue. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Google’s AI ‘Co-Scientist’ Helps Unearth Research Ideas
Artificial Intelligence
Google’s AI ‘Co-Scientist’ Helps Unearth Research Ideas
February 20, 2025

Scientific discovery is often a laborious, multi-step process that involves making observations, forming a hypothesis, conducting experiments, analyzing the data and drawing conclusions. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...

AI Regulations: EU Withdraws AI Liability Proposal; US Seeks Comments on AI Action Plan
Artificial Intelligence
AI Regulations: EU Withdraws AI Liability Proposal; US Seeks Comments on AI Action Plan
February 20, 2025

The EU is withdrawing proposed regulations for handling victim’s claims of harm caused by AI — but it faces internal opposition. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

OpenAI COO Brad Lightcap Says Company Reaches 400 Million Weekly Active Users
Artificial Intelligence
OpenAI COO Brad Lightcap Says Company Reaches 400 Million Weekly Active Users
February 20, 2025

OpenAI reportedly reached the 400 million weekly active user threshold. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this...

In the GenAI Era, Why Are Customer Service Chatbots Dumb?
Artificial Intelligence
In the GenAI Era, Why Are Customer Service Chatbots Dumb?
February 20, 2025

When ChatGPT first burst onto the scene, it sparked a wave of enthusiasm about how generative artificial intelligence (GenAI) could revolutionize online customer service. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

DeepSeek Considers Raising Outside Funding Amid Demand for AI Chatbot
Artificial Intelligence
DeepSeek Considers Raising Outside Funding Amid Demand for AI Chatbot
February 19, 2025

Chinese artificial intelligence (AI) startup DeepSeek is reportedly considering raising outside funding for the first time, weeks after its AI chatbot app made headlines around the world. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...