Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Google Builds a Cart That Shops While You Sleep
May 20, 2026

A shopper watches a YouTube review, adds a pair of headphones to a cart and closes the tab. Three days later, the price drops. An artificial intelligence agent buys them. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

Artificial Intelligence
DataDome Launches a Virtual Waiting Room for AI Shoppers
May 20, 2026

Cybersecurity firm DataDome has launched “Priority Protect,” which it calls the first “virtual waiting room” built specifically for agentic commerce, according to a Wednesday (May 20) news release. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

Artificial Intelligence
AI Is Turning Federal Compliance Into a Competitive Weapon 
May 20, 2026

The federal contracting rulebook keeps changing, and falling behind on any single requirement can cost a firm its contract. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe...

Artificial Intelligence
Singapore Wants Banks to Use AI to Create Jobs
May 20, 2026

Singapore’s government wants the country’s banks and financial firms to rethink their use of artificial intelligence. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Artificial Intelligence
Klarna Launches ChatGPT Shopping App With Live Prices
May 20, 2026

Klarna is moving deeper into artificial intelligence commerce with a new ChatGPT app that turns product search into part of the conversation. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...

Artificial Intelligence
Study Finds AI Adoption Rises as Consumers Stop Noticing It
May 20, 2026

The dominant framing surrounding artificial intelligence has been one of astonishment. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...

Artificial Intelligence
AI Targets Trucking’s $15 Billion Breakdown Problem
May 19, 2026

When a truck breaks down on the highway, the repair bill is the smallest part of the problem. The delivery is late, the driver is stranded, the tow costs more than the fix and the customer is calling. Get the Full Story Complete the form...

Artificial Intelligence
Andrej Karpathy Lands at Anthropic Amid AI Research Arms Race
May 19, 2026

Andrej Karpathy joined Anthropic, marking one of the highest-profile talent moves yet in the escalating competition among frontier artificial intelligence labs for elite research talent. Karpathy, a founding member of OpenAI and head of AI at Tesla, said he would join Anthropic’s pretraining team focused...

Artificial Intelligence
IKEA Turned 8,500 Call Agents Into Design Consultants
May 19, 2026

In 2021, IKEA had a customer service problem that it couldn’t automate away. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....