Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Toyota’s AI Assistant Wants To Be The Consumer’s Car Buddy
October 31, 2017

Toyota drivers are about to gain a new best friend in Yui, an onboard virtual assistant that uses artificial intelligence to do everything from talk to you to give you a back massage when you’re feeling stressed. Yui was unveiled at the CES in Las Vegas...

Artificial Intelligence
AI’s $60B Productivity Boost
October 26, 2017

A new report reveals that the market for AI technologies could potentially generate more than $60 billion worth of productivity improvements per year. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...

Chatbots
Western Union Brings Money Transfer Bot To Philippines
October 26, 2017

On Wednesday (Oct. 25), Western Union launched a new chatbot for the Facebook Messenger application, according to news from Mobile Payments Today. The “Request Money” bot will enable money transfer requests directly through the Messenger app. Get the Full Story Complete the form to unlock this...

Artificial Intelligence
Pew Says Consumers Not Ready For Robots Or Self-Driving Cars
October 06, 2017

When it comes to advancements in robotics and artificial intelligence (AI), new research finds that Americans are more worried than excited about what this new technology means for them. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Chatbots
Moxie Launches Kbot For Contextual Guidance
September 28, 2017

Moxie Software, the provider of digital commerce services, announced news on Wednesday (Sept. 27) that it launched the Kbot application, which enables companies to guide customers online without needing human assistance. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Artificial Intelligence
Salesforce Sees Future In AI With $50M Investment
September 20, 2017

Salesforce announced that its venture wing is launching a $50 million fund to invest in start-ups employing artificial intelligence. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe...

Artificial Intelligence
Time To Up The IQ On Artificial Intelligence
September 20, 2017

What’s so intelligent about artificial intelligence if it needs human data scientists to hold its hand through every little function? It may sound like a harsh critique, but Brighterion founder, president and CEO Akli Adjaoute, wouldn’t call such a platform “AI” at all. The term...

Chatbots
Can Chatbot Concierges Save The Mall?
September 19, 2017

Physical retail has had its share of problems recently, and consumers are finding it increasingly easy to shop digital and save themselves the trip. The resultant fall in foot traffic has pushed retail bankruptcies up 30 percent year over year, as Gymboree, RadioShack, Payless ShoeSource, Gordmans, Wet...

Artificial Intelligence
Could AI Cause The Next World War? Elon Musk Thinks So
September 05, 2017

Days after Russian President Vladimir Putin said that the first global leader in artificial intelligence (AI) would “become the ruler of the world,” Elon Musk warned that AI could be the cause of World War III. Get the Full Story Complete the form to unlock...