Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
IBM, Salesforce To Share AI
March 07, 2017

IBM and Salesforce announced their global strategic partnership on Monday (March 6), allowing both companies to deliver joint solutions leveraging artificial intelligence (AI). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...

Chatbots
Yahoo launches ‘Captain’ text message bot to help families manage to-do lists and reminders
March 07, 2017

Keeping everything in order for one person is hard enough. Between work, home and one’s social life, the amount of activities can rack up. Take that up a notch (or two…or three) by managing the schedules and lives of an entire family. It can be somewhat...

Chatbots
Facebook Messenger Bots Losing Steam?
March 03, 2017

Since its inception into Facebook, the Messenger app has been a great way to keep in touch with friends and family. When business pages began populating the social media giant, partnerships naturally arose. Get the Full Story Complete the form to unlock this article and...

Chatbots
Chatbot Tracker: Is Facebook Messenger Becoming The Central Payment Conduit?
February 28, 2017

Since it burst onto the scene in 2004, Facebook has consistently been at the forefront of the social media landscape. In the 13 years it’s been around, Mark Zuckerberg and his team have seemingly been hard at work reinventing Facebook via adding to and fine-tuning...

Chatbots
Messenger Powers Chatbot Payments For ATB Financial
February 24, 2017

Today’s eCommerce world keeps getting faster and faster. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you...

Chatbots
Chatbot Tracker: Chatbot Growth In The Workplace
February 21, 2017

Personal assistants tend to have a huge impact on most any organization. From sharing meeting reminders to alerting people that there’s an upcoming deadline, they’re there to ensure everything stays on track and to relieve any added stress derived from minor tasks. Get the Full...

Chatbots
TransferWise Opens Facebook Up For International Money Transfers
February 21, 2017

TransferWise has brought a new service to market that will allow its customers to use Facebook to send money around the world via its chat application. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Chatbots
Chatbot Tracker: Chatbot Personalities Outside Of The Home
February 14, 2017

Companies have seen their fair share of finding the delicate balance of temperament over the years in customer interactions. With the instant gratification apparent in today’s fast-computing arena, the service industry not only merely requires it; it’s become a necessity in order to survive. Get...

Chatbots
Chatbot Tracker: Are Chatbots Taking Over The World?
February 06, 2017

Let’s face it. The more interconnected the world gets, the more accustomed everyone has become to minimizing human interaction. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe...