Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Chatbot Tracker: Is 2017 The Chatbot Year?
December 20, 2016

Tens of thousands of chatbots were born in 2016. They pose as cocktail coaches and help ship gifts. There are airline travel chatbots that will book flight, hungry and hospitable chatbots that will even order you a pizza, chatbots that will memorialize dead relatives, vote-garnering political chatbots and,...

Russian Chatbot TalkBank Talks Banking
December 19, 2016

Many business leaders believe 2020 will be the year of the chatbot. But the future is now for the banking system. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

2020 Could Be The Year Of The Chatbot, According to Business Leaders
December 15, 2016

Thinking about adding a chatbot to your business? You’re not alone. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...

Chatbot Tracker: A Humorous Chatbot?
December 13, 2016

Be prepared for a chatbot that responds with “Thanks a latte” even if you order a mocha, Americano or just an old-school, plain black coffee. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Chatbots
Google Opens Google Assistant To Developers
December 09, 2016

Just a few weeks after launching Google Assistant, the internet giant is taking a page from Apple and opening its new platform up for developers to create chatbots for the voice-activated personal assistant. Get the Full Story Complete the form to unlock this article and...

Chatbot Tracker: Entertaining Bots And Their Potential To Kill Apps
December 06, 2016

Chatbots’ capabilities seem to be extending and expanding weekly. They can help consumers bank easier, ship and track gifts quicker, plan a vacation with less stress and even talk to those who have passed away. Get the Full Story Complete the form to unlock this article...

Artificial Intelligence
Uber Creates AI Labs; Buys Startup To Staff It
December 06, 2016

Ride-hailing app startup Uber announced Monday (Dec. 5) the creation of Uber AI Labs, which is a new unit of Uber that will be based in San Francisco and focused on research in artificial intelligence and machine learning. In conjunction with the new unit, Uber also...

Chatbots
Comtrade Creates Chatbot Banking App For Viber
December 02, 2016

Comtrade Digital Services, the software engineering services company, announced Thursday (Dec. 1) it has created an automated banking platform for Viber, a messaging app. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

Chatbot Tracker: Cyber Monday, Altruism And What Conversations To Avoid
November 29, 2016

Of the three shopping days this weekend, Cyber Monday is arguably the most chatbot-friendly due to the digital nature of the day. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...