Delta Air Lines’ loyalty program helped the company sustain its earnings while dealing with higher fuel costs during the quarter that ended in September, CEO Edward Bastian said Friday (Oct. 9) during an earnings call. “Our growing loyalty ecosystem is one of the most important...
Credit unions deciding where to put their next technology dollar are getting a different answer from consumers than they might expect. The PYMNTS Intelligence playbook “Credit Union Innovation Readiness: The Rewards Opportunity Credit Unions Can No Longer Ignore,” produced in collaboration with Velera, found in...
Loyalty points are becoming more liquid as airlines give customers more choices over when and how much of their accumulated rewards to spend. American Airlines said in a Friday (Oct. 2) press release that AAdvantage members will soon be able to combine miles with cash...
DraftKings customers have long had to think in different currencies depending on where they were playing. Points on the sportsbook. A separate tier system on the casino side. Something else again on Jackpocket. Crown Cash, the company’s new unified rewards currency, is meant to erase...
American Express and Bread Financial have launched an NFL-related cards rewards program. The NFL Extra Points Credit Card program gives cardholders access to American Express (Amex) benefits, offers, experiences and protections, the companies announced in a news release Wednesday (Aug. 26). “We’re thrilled to welcome...
Summer travel spending has survived a quarter that was arguably rougher for travel companies than for many of their customers. Higher fuel costs hit airline economics, while international hotel demand moved unevenly, as evidenced by recent earnings reports. American Airlines faced a sharp increase in...
Watch more: Need to Know | FIS | Mladen Vladic The next contest for cardholder loyalty may depend less on rewards programs than on whether consumers receive relevant offers before they decide how to pay. That is the larger message emerging from research conducted by...
Credit card rewards were built for a world where the issuer set the terms, the consumer spent and the value arrived later. But as payments sped up, that legacy model stayed the same. Smart basket technology could offer a solution for closing the gap. Findings...
Loyalty points have largely remained trapped inside the programs that issued them. That model is beginning to loosen as a growing number of initiatives promote greater flexibility, making rewards easier to earn, redeem and use across shopping journeys rather than within a single brand. PYMNTS...